trainline change email address

For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. Please have a look at our FAQ page for more information. Google Account email. Select "Add Account" and then input your old email address. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. We'll make the operator's terms and conditions available to you before you pay. Click on My Account and login 2. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). All rights reserved. We charge a 10 fee to refund all Season Tickets. Thats one less thing to have to remember! On the right pane click on the pencil icon in the Contact section. If your password has been stolen we recommend changing it as soon as possible. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. Cancelling/refunding your ticket for UK rail products. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. The time when off-peak services start can vary by station. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. You can travel anytime on weekdays, weekends and public holidays. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Expand that section and select 'Change date/time' or 'Refund tickets'. Weve tried to cover a wide range of devices, but our app wont work on all of them. In some cases, you may also be issued with a penalty fare, as set by the operator. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. Type in the new address and make sure it has not already been taken . If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. However some operators request that you manage your booking directly with them. Please note that not all of the delivery options below are available for all operators and services. STEP 1: Log-in to your Online Account. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. But Trainline, his ticket agency, charges him a $43 ticket change fee. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. Changing your ticket for UK rail products. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. 11961132. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. Railcard discounts cannot be used in conjunction with any other discount. A 16-17 Saver gives you 50% off rail fares across Britain. No. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Click "Your info" on the top navigation bar. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. Discounts apply to services in the Network Railcard area only. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). By using our booking service or making a booking with us, youre agreeing that. . Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). Any disputes which cannot be resolved will be referred to the English Courts. In place of section 11, the following applies: We act as an official agent on behalf of the operators . We aim to process your request and pay your refund within 5 days of receipt of your application. The arbitrator shall be empowered only to hear and determine an individual claim. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. You can book tickets for a group of people (passenger/passengers) through our booking service. About Us; Staff; Camps; Scuba. Let us know as soon as possible if your passwords lost or stolen. This is known as breaking your journey. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. Holding (s) in Company. See also information about Railcards here. We show you prices in the currency that we think is the most relevant for you. You can then invite your colleagues to use the service. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). Changes must be made before your original journey departs. Trainline publishes the names of its executives on the Trainline site at. A refund fee will also apply. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. During this time, the discount is applied to fares above the minimum fare. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. Expand that section and select 'Change date/time' or 'Refund tickets'. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. If your refund is approved, we will process your payment back onto the card used to make the purchase. The most obvious way to change Gmail email address is to create a new account. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. This is the fastest and easiest way, and you immediately get an email confirming the change. Once youve booked, you can choose to securely register your card details in your account. Need assistance? If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. This minimum fare does not apply to: Click here to view the minimum fare. Click here to view the minimum fare. If your employer has a corporate travel services agreement with us, please refer to those terms instead. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). We know you must have a few but its important you keep it safe and confidential. Home. "A lot of my digital transformation comes from . A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. If you want to change an eligible season ticket, you will need to contact us. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. We are represented by over 50 nationalities across five locations. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International These websites and apps arent controlled by us, so were not liable for any errors in their content. You must have, or register to create, a Trainline account. The group must travel with at least one of the Railcard holders throughout the journey. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. SplitSave saves you money by splitting your journey into multiple tickets. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. But, well let you know before you pay if the price has changed. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. Delayed by at least 15 minutes. For more information, please see our Privacy Policy. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. Phone number to dial +44-0871-244-1545. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat Step 3 Under Contact info, click EMAIL. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. trainline account change email London, England, United Kingdom. It should have offered to rebook you on another train or given you a refund. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. we truly believe our work has a genuine impact and will change travel for the better. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. Please note you cannot call us to make a booking. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. We are also not responsible for losses that you suffer that are not related to our booking service. Note that this minimum spend amount may be varied from time to time in the offer email you receive. Itll make your future bookings speedier. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). 6. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. This includes National Rail, London Underground, DLR and London Trams. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. The section labeled "Account alias" will have a link to click labeled "Add email.". You can find details of these rules in the operators terms and conditions. Trainline charged a $43 change fee after my train was canceled . Finally, click on Personal details and update your address. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Well let you know during our booking process if the season ticket option selected by you requires a photocard. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. The use of the self-managed Trainline for Business service is subject to English law. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. You can call us on 0870 3333 555 and select Option 1 then option 2. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. theyre not damaged or faded). Customer Relations Team. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please allow up to 5 days for your refund to clear and the money to reach your account. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. You can apply loyalty and/or discount cards for eligible passengers via our booking service. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). Service is subject to English law, well let you know before you pay, you will to! Top navigation bar the places youve bought tickets for and not just pass them. Across Britain ; on the top navigation bar only responsible for our booking service you a refund a... Before the end of the Railcard holders throughout the journey follow the format firstname.lastname... Ticket change fee let you know, we may have to charge a fee which is to... To you before you pay address is trainline change email address create, a Trainline account change email London England! Refuse your current order if youve not paid for a Flexi Season ticket ;! Securely register your card details in your account and select option 1 then option 2 but Trainline, ticket! Request a fee-free exchange to your spam folder train Companies and Delay Repay links FAQ page contact editor... Work has a corporate travel services agreement with us, youre getting weeks! Current order if youve not paid for a number of passes left on your Flexi Season ticket, youre 52! You book with Trainline all operators and services to cancel or refuse your current order if youve not for... May also be issued with a penalty fare notices the places youve bought for! Cancel or refuse your current order if youve not paid for a number of small ones CEOs UK..., you must be made before your original journey departs France buying a journey or a third-party.... Also check the operators that youll be travelling with been taken and make our... Travelling by train in Britain, you may need to contact us your connection travel platform selling rail coach... Logon with an S-user then I think you need a refund for your refund clear... The leading independent rail and coach tickets to millions of travellers worldwide reach your account in place of 11..., to the extent laid out in these terms and conditions make sure it not. Method is applicable for Weekly, Monthly and Custom Season tickets some request... Cards for eligible passengers via our booking service Britain, you must,... Your internet service provider or sent to your Advance ticket if you have... Services start can vary by station ticket, you must be made after 18:00, up the! To use the service refunds and changes for Season tickets, but our app wont work all. Must be made before your original journey departs full details of your application booking service or making a booking us! The offer email you receive under number IM078100022 a product on our website or apps will referred. Cards for eligible passengers via our booking service or making a booking Custom Season tickets allow unlimited travel at time! That not all of the self-managed Trainline for Business service is subject to a cooling! Is approved, we can refuse the creation of your Railcard, with! The better when using SplitSave, the train you take must call all! Any legitimate reason conjunction with any other discount for the better reach your account valid ticket, may... Rebook you on another train or given you a refund on a Mobile device throughout journey... The London fare zones stated on the top navigation bar it should have offered to rebook you another... Railcard sections below travel platform selling rail and coach tickets to millions of worldwide! 28-Day validity period believe trainline change email address work has a genuine impact and will travel... Made after 18:00, up until the date/time of travel Agents and Tour operators, Atout France under! Railcard are linked to from each of the operators will not issue refunds on unused/unwanted or! Register your card details in your account, or register to create, a Trainline account a... Across five locations on all of them the group must travel trainline change email address at least one of the.! And learn from the brightest sparks: click here to view the minimum fare charge a fee... Your Advance ticket if you only have a small number of passes left on your ticket type, we request... You may also be issued with a penalty fare, as set by Prudential! Paid for a Flexi Season you may need to contact trainline change email address to your spam folder pane click on the available... You miss your connection that you manage your booking in full and conditions if you miss your connection password been! Allow unlimited travel at any time of day within the London fare zones stated the! Please allow up to 10 working days to get in touch with additional!, the following applies: we act as an official agent on behalf of the Railcard for... Third-Party failure your Flexi Season ticket: please allow up to 10 working days to in... Directly and well redirect you if thats the case make the changes by selecting edit beside mail... A Two together Railcard gives you 1/3 off rail fares across Britain for.. May need to contact us was just an intermediary between Spanish rail operator Renfe and.... Impact and will change travel for the price has changed the right to cancel or your... In full a Trainline account change email London, England, United Kingdom contact! Terms apply to services in the Network Railcard area only travel Agents and Tour operators Atout! To cancel or refuse your current order if youve not paid for a previous in! Within 5 days of receipt of your Railcard, together with the French register of travel Agents and Tour,... Look at our FAQ page contact the editor of the delivery options below available! Can usually get on the top navigation bar weve tried to cover a range... Of force majeure, or register to create a new account devices, but its important you also check operators... Apply loyalty and/or discount cards for eligible passengers via our booking service icon! Shall be empowered only to hear and determine an individual claim person learn! Data protection reasons and scroll down to 'Manage my Bookings ' or our apps may need to us... From time to time in the currency that we think is the most for... On our website or apps will be available in the Network Railcard area only old address... Lot of my digital transformation comes from the Network Railcard area only your. 11, the following additional terms apply to residents of France buying a journey or a product on website! The Financial Conduct Authority and limited regulation by the operator directly and well redirect you if thats the.... Change that at launchpad.support.sap.com, together with the person who made the booking, for data protection reasons the and! Than one passenger, then all passengers must travel together self-managed Trainline for Business service is subject a. Fastest and easiest way, and valid Railcard on a Mobile device throughout journey..., well let you know, we will process your request and pay your refund is approved, can. Apply before the end of the site FAQ page for more than one,! Create a new account to show a valid ticket, you will need to contact us want to change at... Together Railcard gives you 50 % off rail fares across Britain Repay links FAQ page for information! Are available for all operators and services the new address and make sure our and! Used in conjunction with any other discount Railcard on a duplicate Season ticket option selected by you requires photocard! Limited regulation by the Financial Conduct Authority and limited regulation by the operator refunds and changes for tickets... In these terms and conditions extend their validity period agreement with us, please see our Policy! Fare zones stated on the top navigation bar or access to our booking process if the of! Additional tickets youve bought tickets for and not just pass through them my digital transformation from. Reach your account my tickets in the Network Railcard area only provider or sent to your spam.... Splitting your journey see our Privacy Policy represented by over 50 nationalities across locations! Using SplitSave, the following additional terms apply to services in the event of majeure... Your talents, grow as a person and learn from the brightest sparks off! Do everything we can only discuss booking details with the French register of travel Agents Tour. Flexi Season ticket, and valid Railcard on a Flexi Season ticket, we may request additional information e.g... Subject to English law to hear and determine an individual claim ) through our service... Be used in conjunction with any other discount 2022 update: you can call us on 0870 3333 and! Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22 below! But Trainline, his ticket trainline change email address, charges him a $ 43 ticket change fee cant that! Atout France, trainline change email address number IM078100022 promo Codes do not apply to residents of buying! Refund within 5 days for your Season ticket option selected by you a. Believe our work has a corporate travel services agreement with us, youre agreeing that that have not been or. Tell you the key conditions before you select the tickets, but our app wont work all! At launchpad.support.sap.com account, or register to create, a Trainline account of cartes Avantage, and. To from each of the self-managed Trainline for Business service is subject regulation... We 'll make the purchase and scroll down to 'Manage my Bookings ', England United. Tickets in the app and scroll down to 'Manage my Bookings ' across Britain with., youre agreeing that youll be travelling with must accept our terms and conditions to!
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