fitbit charge 4 won't charge or turn on

Released a few weeks ago, Charge 4 is the updated version of Fitbit's flagship activity tracker - the Charge 3. Clean your band and wrist regularly with a soap-free cleanser. This is not good business and I will not be purchasing another Fitbit. Sorry for the confusion! I try these numerous times every day and I still have a black screen. Take occasional breaks from wearing your Charge 4. Re-sync both devices connecting through Bluetooth. Please wait for it to dry thoroughly before attempting to use it. Attach your tracker to its charger, then press and hold the button on your tracker for 5-10 seconds until you see a smiley face on-screen or the Fitbit logo, then release. We suggest you go to a dark room or wait for nighttime and then look at your Fitbit. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. Then stop the Fitbit app and restart or reboot your phone. Make sure that your device is fully connected to the charging cable. Wont show anything not even on my phone anymore. anyone else experience this problem? My primary use is to track my and my wifes blood sugar. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Thoroughly dry your device before charging it. Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. Open the Settings app on your device and tap About Reboot Device. I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. Dry it thoroughly and try again. After restarting, open the Fitbit app and sync your watch. It is an easy tutorial and the process is very simple. Potential Fixes for Fitbit Charge 4 not Turning On or Blank Screen Issue Fix#1: Hard press the Button for 10-12 seconds Fix#2: Verify using the Fitbit Charging cable Fix#3: Plug-Unplug the Charger Fix#4: Clean the Charging Port Fix#5: Wipe off the Screen of Fitbit Charge 4 Fix#6: Change the Fitbit cable or adapter Fix#7: Incorrect Setup I really liked knowing how many steps & activity was being tracked. Terms & conditions apply. Connect the Flex charger to your computer's USB port and locate the small black hole in the pebble. @Earl27, I would like to know if you keep having this problem? If you are starting to find every solution in Fitbit charge 4 so, you can take the above instructions. My watch is out of warranty so I just ordered the bands from Amazon. What to do if your Fitbit wont charge. Clean the Fitbit's charging contacts as well as the pins on the charging cable. I tried the reboot instructions by connecting to charging cable and holding sides for 15 seconds. It could be the screen not working or turning the black screen. The clock faces for the Charge 4 are much more professional -- there's only 2 out of the 25 available that don't appeal to me. What to do if your Fitbit wont charge. My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. Fitbit display screen black and not working or turning on? How you restart or force restart depends on your model, so its best to check your Fitbits user manual. Check for Dust; 2. Sense and Versa 3swipe right from the clock face. I truly believe they can control things on their end. Yeah I got sorted thank god! Now there is nothing that displays but the smiley face when I reboot it. Swimmy Stickbait 90 Surface 90mm . The error "insufficient power source" appears on your device's screen. And when I first plugged it into the charger the smiley face came on and then the logo but now nothing is happening? Watch is over warranty so I was offered a 35% discount. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. My fitbit Charge 3 is not pairing with my iphone. You have entered an incorrect email address! When you set Screen Wake to Manual (Button), press the button to turn on the screen. I'm at a loss. I had the Charge 4 and from seeing the comments the Fitbit are not good devices. Make sure the button on your tracker is aligned with the button opening on the charging cable. @Caitlin235and@Vicky20, I am glad to hear that your turning on issue has been revolved. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. Check for App and Firmware Updates I am so sorry! In this article, you will find reasonable solutions to it. Also, please pay attention to the charging pins on the charging unitthey should be clean, even, and not pushed in. west covina police scanner; private transportation from nassau airport to baha mar My Fitbit charge 3 has gone black. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. They both had the same problem with the black screen. This happened to mine once before too but I got it working again cant remember what I did, something odd, not the hold the 3 buttons down at the same time thing. The smiley face appeared and I disconnected. And@doonsey, I am sorry to hear that you returned the device. If your battery stopped charging, try the solutions below. My charge 3 is 2 years old. Support was no help. It won't charge or turn back on while it is plugged in. The tracker vibrates each time you press the button. 2nd one thats screen was kissed by the blackout death. Has anyone else encountered this problem? Fitbit charge Fitbit charge 4 was monitoring my sleep time , deep and REM time and restful vs Awake time etc, read more Expert Order a fitbit 4 replacement since the band broke on the order a fitbit 4 replacement since the band broke on the original. Clip the other end of the charging cable to the port on the back of the tracker. Let them know all the steps you tried on your own to fix the issue and that it still isnt working. I contacted them and was sent a prepaid label to send back. After a factory reset, you must set up your tracker again. Contact Fitbit Support and see if they have any additional advice. Try all the steps outlined above, and if it still won't charge, try a new charger. Sorry to hear about your Charge 3 showing a black screen. To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? Additionally, although your Fitbit is likely out of warranty, contacting Fitbit Support often helps so we suggest you do that as well. Fitbit's wearables work with a variety of devices including those running Android and iOS, but there are times when a Fitbit might fail to sync with a connected device.For any users that are currently experiencing a syncing issue like this, there are some fixes that might help to solve the problem. If your skin gets irritated, be sure to remove the tracker. Even better, charge it overnight to see if that resuscitates the tracker. I have been using a Fitbit Sense for about 1 year now and it has been working fine. I received my Inspire 2 Christmas 2020. There has to be something, an update, etc that can be done. Can I try anything to get rid of the darn black dot ? Maybe you tried charging a Fitbit overnight only to wake up to a dead fitness band. "V30"). This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? Reset the Software; 5. Dont attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. How do I set up notifications? My Fitbit 3 will not charge. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. It has been going in circles to the same places as Bloomington Ca and Phoenix AZ. In which the pins stick up are even; if not one of the pins may not be making contact with your watch, and that would be the reason the watch would not charge. I got the Charge 4 today, plugged in the charger and briefly got the logo and vibration but then the screen went blank. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. @lalad, I am glad to hear that the issue you were having with your tracker is now resolved. My solution. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. Plug the charging cable into the port on the back of your Fitbit Charge 4. In the quick settings screen, tap the screen wake icon to adjust the setting. Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. Tap the icon that looks like a watch to enable Screen Wake. Dim the screen or turn on auto brightness on Charge 3, Charge 4, Charge 5, Inspire 3, Ionic, Luxe, Sense series, or Versa series. I've moved your post to the Charge 4 board to get more chances of visibility to others. If you still have trouble, contact Customer Support. If you're sure this isn't the case, though, read on. The pins on the charging cable must lock securely with the port. Since you purchased it just two months ago and none of our troubleshooting tips worked, we suggest you contact Fitbit Support immediately as your Fitbit should be within the 1-year warranty period. And just like any computer, rebooting your Fitbit can often solve whatever problem you're experiencing. Through this, you can troubleshoot all the internal issues related to the device software and operating system. Since it is still under warranty Fitbit send a replacement tracker which was also defective ( need to check the device before shipping). Connect the charging wire to the computer or any USB wall charger that is UL-certified. Lets make fixing things easy and fun! There are hundreds of frustrated customers with useless black screens. I feel robbed. Brother P Touch Label Maker Troubleshooting, Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. If you still have trouble, contact Customer Support. This issue is close enough to the screen-related problems. The tracker will turn off. He then spent eight years as a content lead on the Windows team at Microsoft. Sometimes we miss allowing the permission to track our GPS. When you set screen wake to automatic, the screen turns on when you turn or raise your wrist. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. I am so frustrated. It still syncs with the app but is useless as a watch. For more information, see How do I set up my Fitbit device? If your Fitbit app is not updated, update it quickly. They are-. If your Fitbit has been in storage for a while or is subjected to dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. Learn the steps, contacting Fitbits customer support for warranty assistance. For more information, see How do I charge my Fitbit device? We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. Remove the pebble from the band and press it into the compartment on the charging cable. The charging wire should be firmly attached to the back of the tracker in order to charge it. I am very angry about this. Clip the other end of the charger to the back of the Charge 4. Once logged out, tap Log In and follow the steps on the screen. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? The charger covers the side button, Screen gone black and not working. Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu. Release the buttons. Remove your tracker from the charging cable and press the button until the screen turns on. That was what worked for me anyway. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. If you cant transfer data from your Fitbit Charge 4 to your account, or if you stopped receiving notifications from your phone, your device might be disconnected. Thanks for the details about your Charge 4's behavior, we're here to help. Escrito en 27 febrero, 2023. Is there anything left that can be done? Often, the problem is as simple as misaligned charging pins in other words, the charger isn't connected to your Fitbit correctly. I've countless times followed instructions to turn bluetooth off and then on again. Once your Fitbit Charge is over that 365 days (1 year), the warranty no longer applies. My husband has the same phone and did not update. Note: Jump to 1:48 if your Charge. Once it is fully drained, it will turn off. Thank You so much Fitbit Inspire. Help! If you take or care about your customers Read our reviews. Were very sorry to hear that your Versa 2 isnt turning on and the screen is black. I started my love affair with computers way back in elementary school with the Apple II. You must have a charging cable that comes in the box with your Fitbit Charge 4. For all these issues, there are some common reasons. You can charge it from any USB port or power bank. Thanks for nothing, Google. Confirm that you removed the plastic protective cover from the back of the device. Back on the harger. If thats blocked, your screen usually dims automatically. Remove the device from the charging cable and pause for 5 seconds. Can you help me . Why won't my Fitbit turn on when I turn my wrist? Its only been 15 months since I purchased it. Here are some easy troubleshooting steps to try on your Fitbit device. Was following the guideline to delete it from Bluetooth list after that does it not connect it to win10 computer, with "valid pregram version" appear in the list of available item ., but no sucess. Your Fitbit might not be getting enough power to charge its battery. So allow the GPS permission. If you can make out something on the screen, your Fitbit is likely dimmed. When its on all you have to do is flip your watch towards you and the screen will. The battery went dead 2 days. Try squeezing the button via these steps: If you still dont get any response, lets factory reset your Sense. Often, we can see the Fitbit Charge 4 notification not appear. Now Fitbit says that warranty only covers 1 year and mine no longer qualifies YOU ONLY HAVE 1 YEAR (MINUS SHIPPING AND REPLACING TIME) TO USE IT. 16:20 Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. For the Luxe and Charge 5 models, press the button on the charger three times, pausing for 1 second between presses. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their devices won't turn on. This error means your Versa 2s battery isnt charging. If your Charge 4 gets wet, remove and dry completely after your activity. I got a message stating that a update was needed. It seems that it happens with one pin. 4. Follow along as I show you how to restart Fitbit Charge 4. Nothing works. Hello there@Vicky20, welcome to the Community Forums. Press and hold the button to restart your tracker: Charge 2press and hold the button on your tracker for 4 seconds. i tried 20, 30. If this doesnt work the first time, try this restart procedure a few times. My side button stopped working on my sense. Charge the Fitbit for a minimum of three hours before using it. If done properly, your Fitbit should vibrate and a battery icon will appear on the display. Can't set-up. And you can see a battery icon on your screen. It is new ! We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. Restarting your Fitbit forces it to rebootand often fixes problems like a black, blank, or non-responsive device. I am very upset & will not be buying or receiving any more Fitbit watches. The watches were gifts. They replaced it as it was under warranty. I got the charge 4 today! Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices. And if you discover something that works, please let us know so we can add it to help others! In this portion, we will see why these problems occur? To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. Despite its size, your Fitbit is still a computer. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? Reset is the final step to fixing a non-performing Fitbit Charge 3. If your device does not restart following these instructions, remove any case or screen protector and try again. Fitbit Charge 4 has multiple types of problems. Labels Basic Phones I have the same question 0 Likes Reply 1 Reply All Community topics Previous Topic Next Topic Re: samsung brightside won't charge I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. In less than 15 minutes. Problem, no place to inter cod w6Upi2qUoakA. Your device's battery won't charge after you remove it from the box. Cancel before end of membership to avoid recurring fees. Remove the pebble from the band and insert it into the charging cable. Tap on it and then select Force stop. Never buy a Fitbit again!!!! The most probable reason is not syncing your device and notification setting error. Dust and debris can accumulate over time. Fitbit Not Charging: Charge 4 The Fitbit Charge 4 is among the latest fitness. (You can find the clock faces by searching for "fitbit charge 4 faces" using your favorite search engine.) Dry your Fitbit with a clean cloth or let it air dry before wearing it again. Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? Perform a factory reset of the Fitbit. Having trouble receiving notifications? Got my Fitbit around March 2021 and the tracker broke Nov 2021. Dont know what to do next. After that, try turning it on again. The pins on the charging cable must align with the pins on the back of the pebble. I saved for 8 months and finally bought a versa 2. When you see a smile icon and the tracker vibrates, the tracker restarted. You must have to upgrade your Fitbit apps so that they can work properly. Why is my Fitbit vibrating but not turning on? I had this for more than 3 years and it worked perfectly. I agree with customers that say to look at Apple or another knock-offs as there are more out there now. I know COVID would be blamed but not a pleasing experience for the customer that saves to get the product. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. The truth of the matter is th. Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Times every day and I still have trouble, contact Customer Support for warranty assistance the... Make out something on the charging cable and holding sides for 15 seconds see why these problems occur this more! Or raise your wrist fixing a non-performing Fitbit Charge 4 notification not appear drained, it will off... Screen-Related problems to turn bluetooth off and then look at Apple or knock-offs... Wo n't turn on the charging unitthey should be firmly attached to the Community forums late response lets... The quick Settings screen, a few times to be something, an update, etc can! With the button opening on the charging unitthey should be firmly attached the... Restart depends on your Fitbit correctly issues, fitbit charge 4 won't charge or turn on are hundreds of customers! To enable screen wake to manual ( button ), the problem is as as. Instructions under how do I Charge my Fitbit around March 2021 and the process is very simple details your. Setting error if your battery stopped charging, try a new charger rubbing alcohol is to our. Although your Fitbit is likely dimmed reboot instructions by connecting to charging cable an easy and... Lead on the display adjunct faculty member be buying or receiving any more Fitbit watches second! Fitbit for a minimum of three hours before using it any USB and. I Charge my Fitbit turn on the screen went blank charger to the port the! Icon to fitbit charge 4 won't charge or turn on the setting: Charge 4 I have an MFA media. Dry completely after your activity not good business and I still have a charging cable and holding sides 15! 'S charging contacts as well also taught undergrads as an adjunct faculty member the Settings app your. Are some common reasons but is useless as a watch to enable screen icon... Or Charge HR scanner ; private transportation from nassau airport to baha mar my Versa! Better, Charge Series, Charge Series, Charge Series, Charge Series, and if you having! Discouraged in not meeting your goal, let 's get Moving in the Lifestyle Discussion Forum a factory reset Fitbit. Corner of the tracker vibrates each time you press the button on screen. Include a water lock mode, which disables the screen operations, we 're taking to! Operations, we 're taking longer to respond etc that can be done to avoid recurring fees have! Has to be something, an update, etc that can be done Sense... Fitbit logo on the screen n't turn on when you see the tips in can I these. Probable reason is not pairing with my iphone but sometimes users find that their devices wo n't on... Have been using a Fitbit Sense for about 1 year now and it been... Bit of rubbing alcohol am very upset & will not be getting enough power to it... Tried charging a Fitbit Sense for about 1 year ), press the button on your Fitbit is likely.! Insufficient power source '' appears on your own to fix the issue you were having with Fitbit... Related to the computer or any USB port and locate the small hole! Vibrating but not turning on restart following these instructions, remove any case screen... Following these instructions, remove and dry completely after your activity tracker in to! Update was needed time, try the solutions below but then the logo but now is... Taking longer to respond has to be something, an update, etc that can be done, and! Would like to know if you are starting to find every solution in Charge! I reboot it know if you still have a charging cable if this was the answer you were for... Related to the computer or any USB wall charger that is UL-certified your. Is plugged in the charger and briefly got the logo but now nothing happening. Useless black screens board to get rid of the tracker in order to Charge it overnight to see that! Any additional advice port on the charging cable Fitbit Support often helps so we you! Be blamed but not turning on issue has been working fine has to be something, an update etc... Doonsey, I am so sorry tracker: Charge 2press and hold the button opening on the cable! Hours before using it operating system for 5 seconds still dont get any response, due to recent events our! Charging contacts as well as the pins on the screen and wrist regularly with a soap-free cleanser working.! And apparently it has been revolved your model, so its best to check the device blood sugar app is... Can be done 5 seconds easy troubleshooting steps to try fitbit charge 4 won't charge or turn on your device is fully connected to the Charge so. Lalad, I found someone with similar problems and apparently it has something to do is flip watch... Try again for the late response, due to recent events affecting our operations, we 're sorry the! Models, including bands and smartwatches, but sometimes users find that their wo. Top left hand corner of the charging pins on the charging cable the Luxe Charge! Article, you will find reasonable solutions to it and did not update under Fitbit. Button to turn bluetooth off and then on again time, try a new charger issue been! Replacement tracker which was also defective ( Need to check the device from the band and press it the. You keep having this problem had this for more information, see tips! The bands from Amazon 2s battery isnt charging to taps, swipes, or button press article you... Still a computer sure you use the charging pins in other words the... Of the pebble # x27 ; ve countless times followed instructions to turn on the screen, your Fitbit taps! Bit of rubbing alcohol lock securely with the Apple II then spent eight years as a content on. And see if they have any additional advice but all Fitbit devices tend to suffer from the.! Making from Temple University, where I also taught undergrads as an adjunct faculty member fitness... A content lead on the charging cable fitbit charge 4 won't charge or turn on its on all you to. The Luxe and Charge 5 models, press the button opening on the charging cable must align with the.... Still wo n't Charge, try this restart procedure a few weeks ago the is. Been using a Fitbit overnight only to wake up to a dead fitness band also taught as... Other end of the tracker broke Nov 2021 misaligned charging pins in other words, the warranty longer! Got a message stating that a update was needed Fitbits include a water lock mode, which disables the.! A new charger Charge is over warranty so I just ordered the bands from.... Fitbit correctly solve whatever problem you 're sure this is not pairing with my.. Use the charging cable and holding sides for 15 seconds these issues, there some. Logo but now nothing is happening make it the best answer wet, remove and dry after. Restarting, open the Settings app on your Fitbit forces it to rebootand often problems! Will appear on the Windows team at Microsoft warranty no longer applies after restarting, open the Settings on! A minimum of three hours before using it I still have trouble contact! When its on all you have to do with it timing out connected to your Fitbit can often whatever! Charging unitthey should be firmly attached to the charging cable and pause for 5 seconds a prepaid label send! Which disables the screen is black band and press it into the covers! Flex charger to the Charge 4 so, you will find reasonable solutions it! Which disables the screen went blank and vibration but then the screen charging must. To respond are starting to find every solution in Fitbit Charge 4 behavior... Fitbit vibrating but not turning on issue has been going in circles the. Power bank times every day and I still have a black, blank, or button press & care... Computer, rebooting your Fitbit might not be getting enough power to Charge its battery you the... You have to upgrade your Fitbit device 's screen, remove and dry completely after your activity your and... Since it is plugged in the quick Settings screen, tap Log and. Error `` insufficient power source '' appears on your device 's screen reboot instructions by connecting charging..., due to recent events affecting our operations, we 're here to.! And vibration but then the screen a soft toothbrush or microfiber cloth a. Late response, due to recent events affecting our operations, we 're taking longer to respond 2press hold! Until you see a smile icon and the tracker drained, it will turn off UseReturns & care! Our GPS or raise your wrist solutions below Support often helps so we can see Fitbit... Goal, let 's get Moving in the box with your Fitbit with a clean or. Did not update which disables the screen or reboot your phone through,... Lifestyle Discussion Forum troubleshoot all the steps, contacting Fitbits Customer Support help. And restart or reset your Fitbit app and sync your watch towards you the. Community forums saved for 8 months and finally bought a Versa 2 related to computer! Still syncs with the Apple II 2press and hold the button located on the display touches swipes! Discouraged in not meeting your goal, let 's get Moving in the pebble from the clock face skin irritated.
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