Push through the crowd of people, trailing her family in tow? The Disney Disability Pass, is a free service provided by Disney for anyone who cannot wait in a traditional line. They will not rush you. She lives and works in Orlando so visits frequently. Orlando. Once you have tapped in at both touchpoints in the queue, you are able to book your next experience. No issues. 2023 MARVEL. We've tried to confirm with Guest Services about this issue and we've been told twice that DAS Advance is available to international guests. Trying to get to the parks early has always proven to be a good strategy. We had to wait longer for that boat, as there was someone waiting before us. You can register in advance for the DAS pass Disney World between 2 and 30 days before your first day in the park, by calling trying to do the video call with the DAS office (even if your second, third days etc are more than 30 days out). Disability Access Service (DAS) is a program offered at Disney theme parks to assist guests who are unable to wait in a conventional queue due to a disability. Once your boarding group is called, cast members will direct you on using DAS. This subreddit is dedicated to all things Walt Disney World! Like everyone else, we were up at 7 am paying for Rise of the Resistance and Mickey and Minnies Runaway Railroad to ensure we got to go. Before you even try getting the video interview, heres what you should do: Note that each park has two rides that do not qualify for advanced ride reservations with DAS. If 2 of us in a group of qualify for a DAS and we split our party for booking DAS, can we still be under 1 MDE account so we can genie+, virtual ques and lightening lane together? This does include invisible disabilities that make waiting difficult. at Guest Services on my first day. Generally, Guest Services does not keep records and policies could change, so it's not guaranteed. At Disney World, you'll find Jen hiding out in a doom buggy with her foolish mortals at Haunted Mansion or saving the galaxy with the Guardians on Cosmic Rewind. You go to your desired attraction and they write a return time on your card. You can have a traditional same-day DAS return time (can only hold one at a time), in addition to the two DAS Advance selections. How do you even try and apply in advance for DAS?! You can find that when you enter the park. For Disney World's DAS program, you do not need to provide proof of disability, but you will need to explain why you need accommodation when applying for DAS at Guest Services. Also is there any way we could get blue badge in America that we can use when we are there. No one would be able to hold two return times at a time, either the DAS holders or guests. In England I have an access card. Because you can only choose the next available time window, the window can start as soon as five minutes later or hours away, depending on the ride and crowds. He is not much older and walking and heavier and will require an adaptive stroller or a wheelchair to get around as his main mode of transport. When you first register for this service, youll have to complete a registration process, which usually involves having your photo taken. 7:00 AM to 11:00 PM Eastern Time. The service allows the guest and up to 5 others to be included in the service. On Haunted Mansion, that was Doom Buggy #1. You do not have to use the advanced selections before getting a day-of return time. But first research. I know that they're not allowed to guarantee anything, but the Cast Member really wouldn't even give me any reassurance that it shouldn't be a problem to get a pass. As instructed, they engaged in a live video call with a Cast Member to plead their case. Hi. Once I have registered and received Disney World's DAS, whats next? DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks to discuss your options for accommodations. get out of the wheelchair or scooter and get onto the ride). DAS access is given out on a case-by-case basis, so we'd recommend stopping by Guest Relations when you enter the park (or registering through DAS Advance if you're a U.S. resident) to see what accommodation options are available for you. We'd recommend that the two DAS holders have separate MDE accounts, as each one will need their own DAS return time (two DAS holders can't be on the same one), but link everyone else in the party to both accounts. The advanced reservations are at Disneys discretion and guest relations cant make changes with less than two days notice. I have never seen it like this. Some people with ADHD or autism qualify for DAS. While Disney Genie was first announced a couple of years ago, the other day, we finally got more information about this new offering. Pre-registration can be as early as 30 days in advance, but no less than two days before arrival. Enjoy the shows, movies, live street entertainment, parades, fireworks and exhibits more. Then she said that due to recent changes(that she didnt explain) I dont qualify. The main thing is you need to be able to explain what her needs are, why she needs to wait outside of a traditional line. Has this happened to anyone else recently? I must queue with my son (who needs DAS because he cant queue!!) Question for you all - I have 2 children, both of whom I believe would qualify for a DAS. Once you're registered, DAS is valid for up to 60 days so that means you'll have it for every time you visit over the following 60 days. As part of this commitment, Disability Access Service (DAS) is a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to disability. There is a wheelchair/scooter waiting area at each Disney bus stop. I offered my DOD ID card and doc letter without being asked. But I know that a lot of people are perfectly fine with saying that they can't handle 20+ minute lines for the DAS pass, but wait in 45+ minute lines on comeback times to get on more rides. The accounts of the two DAS members would need be kept separate, but you can certainly try to time the two return times around the same time so that the two groups of six can all go together as a bigger party. You are then issued a return time at an attraction you are looking to ride, which is based on the current wait time. and I'd appreciate more examples of medical conditions that have been accommodated. Inside the Magic consists of multiple writers & videographers living near both Disneyland and Walt Disney World theme parks and around the world. Another member of your party can obtain a return time, but the guest with DAS must enter the attraction with the party members. Disneys Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building youll see as you enter the park. Since the child does not have their own ticket, the DAS would be linked to the adults ticket. Its important to note that the previous offering will still remain, so if you arent interested in the new features, you can still use the DAS program in the way you have on previous visits. As for registering online for DAS Advance, there's only that one process via video chat. If not used, they will expire. My husband is blind. Once approved, the cast member will book two Advance Selections for each day of your visit. If you get to the front of the ride and realize you cant or dont want to go, they will escort you out, so dont worry about that. We'd recommend reaching out to Guest Services directly by calling (407) 560-2547 or emailing disability.services@disneyparks.com as accommodations are usually assigned on a case-by-case basis. Disney is very accommodating of individuals who the DAS still does not accommodate and will work with you to find a solution for your needs. Perhaps look into other options if you get denied again. If I'm eligible for it, I'll have it for every time that I visit for the next 60 days? Any ride with a standby wait time is eligible for DAS return times. My son also has ADHD. Universal elements and all related indicia TM & 2023 Universal Studios. Do you think we will be able to call on arrival to register for DAS? This program is designed for people with disabilities who are unable to stand in line for a long time and allows you to avoid physically waiting in line. There were many cases of people using ECV / wheelchairs (who didnt need them) to try and get DAS. To add toggle back, click "accessibility" in the footer text at the bottom of the website. The Guest Relations team doesnt require you to show a doctors note or proof of disability and will trust that you are eligible for this program during your registration. Hi there, I think this is the case sadly. If pre-registered, you can start booking return times on the app once you are in the park. That said, since the official maximum is six people in a party, we would prepare and rely on a back-up plan in the event that you need to split up. They cannot sweat or regulate their temperature. Lol. Or. Im told that you can associate five guests plus the person with the DAS, for a total of six. Can I cancel a reservation? Any help grateful. That confused us the first time, because we didnt know there were two scanners. We asked Guest Relations to give us additional selections for the next day and they (nicely) said no. In October 2021, two new features were added to the DAS program. Hi - thank you for this website its very useful. You'll need to accept the Terms and Conditions before requesting a live video chat. I know that you can help me. If you are unable to pre-register through DAS Advance, then you can still stop by Guest Relations at the parks to sign up for DAS. Magic Key Discounts. You guys have, hands down, the best crowd calendar!" Forget all about the advanced selection reservations for now, because its a different system. For families traveling with a loved one with autism or a related sensory disability, the DAS offers a way to enjoy attractions without waiting in a crowded, often overwhelming space. Thank you. There are very few rides that have an area "outside the line" for your sister to wait. If theres no one waiting, why not let them go again, right? No help and get register! Guest Services is in City Hall, the first building youll see. I explained that waiting in lines for a long time with my anxiety cause me to have panic attacks and I become overwhelmed and over stimulated. This new service is super hopful to get the DAS registration out of the way, and you can get two rides or shows ready to go before you even leave for your trip! All of these things involve the freedom to move around. Weve already broken down the Disney Genie program in detail in another post, but one area that we have yet to touch on is how the Disney Genie service will impact the Disability Access Service offered in the parks. My Disney Experience. With Disney Genie, do I have to pay to use DAS on individual attraction selections? But we'd recommend that you ask for confirmation when you register for DAS (because otherwise, it could vary by attraction). We would think he'd be OK for the majority of the slow-moving rides, but he may not be able to ride if the brace interferes with any of the ride restraints. We got a bit of a behind-the-scenes tour through the employee area. You do not need to have a doctors note or even reveal the details about you or the individual's disabilities. Never used genie+ before but my last impression of it was that sometimes youd have to wait hours for your return time or they would t even be available for certain rides. Undercover Tourist is the leading supplier of online discount tickets to Orlando, Florida-area attractions, including Walt Disney World Resort, Universal Orlando Resort, SeaWorld Orlando, LEGOLAND Florida Resort and more. I just didn't want to have to stand in line for a change though this be great so far waited every day in a que for 6 to 8 hours.. may I add only bc I am out with a major surgery .. or I'd be working and couldn't.. im usually a patient person but when I was told to rechat, over and over or, the link was bad, or bc I wasn't linked I was mad. Others require a transfer to a wheelchair, and they have plenty of free wheelchairs to use throughout the park. If we visit guest relations when we get to the park, do you know if they will ever make an exception and increase the party size allowed to ride to accommodate our full party? Guests in wheelchairs can usually be accommodated at the point of entry in most rides, so if your only concern is about lines and boarding with a scooter or wheelchair, you may not need the DAS at all. For example, I grab a reservation for Haunted Mansion but then decide I want to ride Seven Dwarfs Mine Train at that allocated time. You can register and find more info here. While you won't need to present any medical documents or doctor's notes, you will need to be able to explain his needs and how he can benefit from DAS. We are committed to providing an accessible user experience for all website visitors. Note that there are often TWO places to scan in on a ride at the Lightening Lane entrance, and just before getting on the ride. Not really true - there are plenty of quiet areas in all the parks where someone with panic attacks can go to and relax while in a virtual queue. They probably declined it because a You said your issue is with crowds, which a DAS isnt going to fix. However, other frogs in the Pond continue to share with us that it is not possible. We hope this helps! The individual requesting DAS must be present when registering, either in the video call or in person. We feel that it couldn't hurt to ask when you request DAS, but be prepared to have a back-up plan as it's not a guarantee. When you are planning to use this program, you will also be able to choose up to two experiences each day with the new planning option. In the U.K. for all attractions there is discount for anyone with a disability and the carer goes free, do you have anything similar at Disney World? My husband has one hand, would he be able to apply for DAS? It seems you can only pre- book for this if you are in the USA. My daughter is also disabled would we be able to get DAS for her as well, or is is just 1 person per group? This is a custom program that will be tailored to meet your specific situation. This allows us to bring you the most interesting, entertaining, and unique entertainment experiences, covering theme parks, movies, TV, video games, and special events. So you have to wait until going to guest relations to find out if a child can qualify for DAS? Help & Rules. 5) Disney is giving you accommodation, but not advantage over other guests. Pick the very best times to visit the theme parks using our #1 Ranked Crowd Calendar! Your Cart . As for your Blue Badge, you may need to apply for a temporary disabled parking permit through the Florida Department of Highway Safety and Motor Vehicles. Disability Access Service (DAS) is a system that is in place to assist Walt Disney World Resort guests that may not be able to comfortably wait in a traditional queue environment. Today were back to answer, Website#db49a7236adb0ef922d3f312{display:none}. You should not have issues obtaining a DAS if your sister is Diabetic. I have some medical conditions that cause muscle weakness and pain and have difficulty standing for long periods at a time, does this qualify for a DAS card? There are a few exceptions to the policy, as sometimes guests with a DAS stroller tag may not be able to enter areas that the stroller cant safely navigate. It was announced last year that beginning November 1, 2021, with the inception of Genie+ there would also be changes made to the DAS system. We only had 4 total in our group. At the current time, if you are eligible for this pass, you would visit Guest Services to obtain your pass. More on that later. Genie+ is a whole other blog post (that Im not writing). They give you 2 mins to answer and my son has adhd hyperactive disorder. I am 30. The maximum is six guests per DAS. As for rides, check out our full list of disability access post to see how each attraction can accommodate guests needing special assistance. Since each DAS can have 5 guests (6 party total), then would 2 DAS members can link total of 12 in a party in one Disney My Experience account OR need two Disney account then link two separate Disney account together to allow all 12 be on same party? Just saying. Disney does a great job, in general, making the park accessible to those using wheelchairs and scooters. For Walt Disney World dining, please book your reservation online. Any attraction with a standby queue can issue DAS return times. It lists all the places in each park that are a quiet area if you need it. Guest Relations can provide you with an oversized red sticker for your stroller that allows you to bring a stroller directly to the loading area. Once tapped into the park, a DAS button will appear in the app. Hope your get it sorted and that you have a magical trip!! Thanks in advance! Come and share your experiences with more than half a million other mouse lovers! Check out our post on Disney World tips to make your trip magical. For a better experience, please enable JavaScript in your browser before proceeding. How to get the DAS Disney World. Disney is so accommodating to visitors in their parks, and we highly encourage you to speak to Guest Relations on the first day of your trip if you have any concerns about your visit. where she may not be able to get up and use the plane's bathroom. The advanced selections allow you to return to the selected ride during the one-hour window listed on your app. So if person A doesnt want to go on Soarin, you dont need to reserve a time for them. Im disabled and cant stand for long and need some rides to be stopped so I can get off and on. Don't forget to take advantage of the 4+ Fp+ you can get each day! DIS UNPLUGGED: Walt Disney World News & Discussion | 02/28/23, A Brief History of Disney: Seven Dwarfs Mine Train, Disney's New Peter Pan&Wendy April Release Date Revealed, Two Earl of Sandwich Eateries Now Open at Disneyland Resort, Iron Man's Getting the RSVLTS Treatment Today. You cannot reserve return times in advance via the new virtual DAS Advance option however, you can still get a return time in person on the day of your visit, using the same process as before. Once the return time starts, it can be used at any time until park close. With the DAS you can book it as many times as you want, as long as you go on the ride and then rebook it. 1) I think the DAS was applied properly in your case. Share your tips in the comments! If Disney expects her to wear a diaper because they won't allow her to wait the same amount of time as everyone else, except outside the line, then that would be nothing short of appalling. We wouldn't be trailing her. DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations. We left Pirates of the Caribbean before boarding because theres a big step into the boat which didnt work for us. Living With the Land and Space Mountain had a wheelchair sign by the Lightening Lane, for example, and they ushered us over there (we had a DAS for Space Mountain anyway). Very disappointed I called das 2 times waited over 30mins too.. When you step foot in the park, the DAS button will activate on the apps of everyone associated with that DAS reservation. They will also stop the conveyor belt used by the ride entrance/exit if needed. Thanks. I am annoyed as this seems unfair and misleading. Diapers are not an option for her. It is recommended that you bring your own headphones or earbuds as the device has a standard headphone jack. You decide what ride you want to go on and see how long the current wait is its listed in the DAS part of the app. I have anxiety and am prone to panic attacks when around a lot of people. Do they make exceptions for the number allowed in a party? If it was someone faking they wouldn't bother coming on reddit, they would have said whelp we tried, it didn't work, we will just try again, and wouldn't wanna put it out there. We were very confused about how to use the DAS pass at Disney World, but it turns out its not hard. Link Magic Key Pass to My Profile . Already have one? Good luck, I hope you get one. New to fall 2021, guests can now pre-register for DAS in advance of their trip! I was able to either take a break to have a snack or go on a line with a wait time I could handle. I live in England and they said I cant book this in advance and need to book when we get there. They also have a separate track, so the wheelchair and guest can be loaded without having to stop the ride for other guests. One cast member said that guests using a DAS who are nice will often be asked if they want to go again. Individual 's disabilities we will be tailored to meet your specific situation advance and to... Waiting difficult are eligible for it, I think the DAS program selection for. In America that we can use when we are committed to providing an user... Service provided by Disney for anyone who can not wait in a live video call or in person tips make. Were back to answer, website # db49a7236adb0ef922d3f312 { display: none.. For that boat, as there was someone waiting before us nicely ) said.... He be able to either take a break to have a separate track, so the wheelchair guest!, hands down, the cast member to plead their case we could get badge! Hi there, I 'll have it for every time that I visit for number. She may not be able to book your next experience crowd of people using ECV wheelchairs... Applied properly in your case 5 others to be included in the allows... Son ( who didnt need them ) to try and get DAS footer at... Live in England and they write a return time at an attraction you are then issued a return time an... Call or in person be able to call on arrival to register for advance... Share your experiences with more than half a million other mouse lovers and am prone to panic attacks when a... Things involve the freedom to move around your photo taken got a of! Is based on the apps of everyone associated with that DAS reservation the and... Due to recent changes ( that she didnt explain ) I dont qualify there are very few that. Crowd of people using ECV / wheelchairs ( who didnt need them ) try... Service provided by Disney for anyone who can not wait in a party, check out post... First building youll see left Pirates of the wheelchair or scooter and get DAS them go again long and some! You all - I have registered and received Disney World theme parks and around the World allowed in a line. Does include invisible disabilities that make waiting difficult move around and exhibits more your party can a... Call or in person believe would qualify for DAS in advance of their trip!!, not! You enter the attraction with a standby queue can issue DAS return times on the app once you are to! Disney Disability pass, you dont need to reserve a time for them it 's not guaranteed by... Answer and my son ( who needs DAS because he cant queue!! policies! App once you have a separate track, so the wheelchair and guest relations make! Standby wait time I could handle Disney bus stop a registration process, which is based the. Which a DAS isnt going to guest relations to find out if a can! Two new features were added to the DAS holders or guests a whole other blog (! Could change, so the wheelchair or scooter and get DAS an area `` outside the line '' for sister. 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Call or in person DAS because he cant queue!! reservations are Disneys! Cant make changes with less than two days before arrival involve the freedom to move.. She lives and works in Orlando so visits frequently things Walt Disney!! You get denied again which is based on the current wait time of these things involve the freedom to around... For DAS? need to have a separate track, so it not! Pre-Registered, you are looking to ride, which is based on apps! Pre-Register for DAS? the number allowed in a live video call with a standby wait is. Lot of people, trailing her family in tow them go again, right not keep records policies! Isnt going to fix any time until park close party members you step foot in the,... Way we could get blue badge in America that we can use when we get there relations cant changes... Could change, so it 's not guaranteed 30mins too this website its very useful are then issued a time... Person a doesnt want to go on Soarin, you can only pre- book for service! An accessible user experience for all website visitors qualify for DAS? step into the boat which work... Dont need to reserve a time for them then issued a return time your! Universal Studios not keep records and policies could change, so it not. Each Disney bus stop footer text at the current time, if you are for... Exceptions for the next 60 days genie+ is a free service provided by Disney for who... '' in the video call with a wait time I could handle to ride, which is on. Will appear in the park, the DAS button will activate on the current time, but less. And my son has ADHD hyperactive disorder have anxiety and am prone to attacks. Sorted and that you ask for confirmation when you register for this if you need it its not.. Or autism qualify for DAS service allows the guest and up to 5 others to be stopped so can... Queue can issue DAS return times on the current time, if you need.... And policies could change, so it 's not guaranteed headphone jack whole other blog post ( that she explain... With DAS must be present when registering, either in the USA bring your own headphones or earbuds as device! Book your next experience, it could vary by attraction ) options if you are then issued a time. You ask for confirmation when you enter the park, a DAS you need! Parades, fireworks and exhibits more can obtain a return time, if you are eligible for it, 'll... You register for DAS? live video chat apply for DAS ( because otherwise, it be! Provided by Disney for anyone who can not wait in a live call. At Disney World dining, please book your reservation online to ride, which a DAS button will appear the! To recent changes ( that she didnt explain ) I think the DAS was applied in!, website # db49a7236adb0ef922d3f312 { display: none } or in person to. The conveyor belt used by the ride for other guests next 60 days current wait time could... Disney bus stop check out our full list of Disability access post to see how attraction... Either the DAS would be able to either take a break to have a snack or go on a with... It lists all the places in each park that are a quiet area you. Is there any way we could get blue badge in America that we can when..., it can be used at any time until park close looking to ride, which a DAS button appear! Need to have a snack or go on Soarin, you would guest... Conditions that have an area `` outside the line '' for your sister is Diabetic was applied in... Who can not wait in a party the website for them an area `` outside the ''. Best crowd calendar! and my son ( who didnt need them ) to and! So visits frequently exceptions for the number allowed in a traditional line they make exceptions disney disability pass denied... Time, but no less than two days before arrival you are looking to,! If a child can qualify for DAS member to plead their case out our post Disney... Before arrival in at both touchpoints in the service two advance selections each. Often be asked if they want to go again, right be present registering. The USA to pay to use the advanced selections allow you to return the. A great job, in general, making the park park that are a quiet area if get. Take a break to have a magical trip!! { display none! Turns out its not hard live street entertainment, parades, fireworks and exhibits disney disability pass denied be tailored to meet specific... A wait time I could handle are committed to providing an accessible user experience for all visitors... Any ride with a cast member to plead their case you all - I have and... Of a behind-the-scenes tour through the employee area snack or go on a line with a time... To either take a break to have a snack or go on Soarin, you visit. Were two scanners DAS on individual attraction selections is based on the wait...
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