Then again, they might not. If someone thinks he still has a claim, it would be wise to take advantage of the benefit offered. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. There are generally two types of cruise deposits: refundable and nonrefundable. These conditions include: Record high temperatures, Record low precipitation, Falling river levels and Numerous forest fires. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Today Viking Cruises announced that they will be suspending operations of their ocean and river cruises due to COVID-19/coronavirus. What's Next Now that the CDC Is Out of the Cruise Regulation Game? Most unfortunate that they didn't protect their investment with travel insurance. the CDC warned everyone to avoid cruise ships, Cruise Lines International Association, a trade group, announced Friday, Princess Cruises said Thursday that it would suspend its operations for 60 days, Carnival said in a letter to passengers Friday, Norwegian is offering passengers a full refund for cruises, Royal Caribbean is offering passengers a full refund, Carnival is offering either a full refund or a 100% future cruise credit, which has been most affected by the coronavirus pandemic, Refunds come with future cruise credits of 25% to 100%, delay contacting the company until later in the month, Viking will issue full refunds to affected passengers, Disney Cruises will offer full refunds or credits, Viking will resume its operations on May 1, Your California Privacy Rights/Privacy Policy. No real reason to plan a vacation if you can't get off the ship. If you are comfortable taking the risk, these rewards can pay off once onboard. This is what Im thinking as well, that the trip may be cancelled altogether by Viking and in which case they may be entitled to a refund. Rest assured, our reservations team is currently in the process of issuing Future Cruise Vouchers of 125% of all monies paid to Viking. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. The price for next year is a little lower. Why Are Future Cruise Credits and Refunds Taking So Long? Glad everything worked out well for you -especially since you trashed Vikingin another thread yesterday: They already have us figured for idiots. I imaginethat Viking will announce the May cancellations very soon. Started August 27, 2021, By When most people book a cruise, they typically choose not to pay for it in full, right then and there. Thank you all for taking the time to respond. It's also possible cruises won't be among the best deals around. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. The company first paused operations on March 11. B. With the majority of the world's cruise lines .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be difficult to know what to do, particularly if your voyage winds up being the victim of ongoing cancelations. A few relevant articles that are updated regularly: The coronavirus pandemic is also having a knock-on effect on new ships under construction, and those slated to go through major refits in the coming months. Change fees can be incurred if you decide to change ship or sail date with a nonrefundable deposit option. You each determine what your own personal price to value ratio is and probably act accordingly. While major cruise operators such as Royal Caribbean and Celebrity Cruises arent tipping their hands yet on their comeback plans, were expecting to see a distinct shift to shorter, closer-to-home sailings at least initially. Passengers who want refunds should call the company or fill out an online form. window.__mirage2 = {petok:"5YFK4ZwVWpG_2z6rDcSdiRVz3lCn4ORteBcFe43K3J4-1800-0"}; We are a private, closely-held company, which means we do not have to rush the decision to return to service.. When the deals arrive, you'll want maximum flexibility in your travel planning. As a side note after reading the Viking Cruise Critic boards and the challenges many have experienced with regards to FCVs and the continued challenges with traveling internationally, we have not used our FCVs from the April 2019 canceled Viking cruise which are due to expire this April 2022. This Royal Caribbean Announcement Will Make You Cry - And We're Going to Get Up Close to Bring You More. Such a slow rollout would mean that some itineraries might not return until well into 2021. That's $1,500 in extra value -- a 37.5% return on the original payment of $4,000 -- just for letting the cruise company hold onto the original payment for another year or two. Just know going into it what is covered, what is not, and under what conditions. On my recent cruise on Anthem of the Seas in Norway, the ship left at 3 pm. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. That means access to cash, not credits. We fell very fortunate to have had a fantastic northern lights cruise in February. And they're making the offers enticing. MVJ is displaying an error message. Be careful that it is not tied to any pre-existing conditions. Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking attellus@vikingcruises.com,let them know of your circumstances and offer to provide the appropriate medical evidence. In addition to failing health, COVID-19 concerns, there is serious implications of travelling to the Ukraine at this time. Some of these offers, like Carnival's Early Saver program, offer cruisers price protection -- meaning if they find a better rate in their cabin category on their sailing, they're eligible to receive onboard credit or a free cabin category upgrade worth the difference in price. Just got off the phone with my Viking rep..we're taking the 100% refund but we will be back. (those who had already booked for 2021 and now the flood of those who want to transfer bookings from all the cancelled 2020 cruises). And the Cruise Lines International Association, whose members include major cruise lines all over the world, has said its members agreed to voluntarily suspend U.S. sailings through at least Oct. 31. They already have us figured for idiots. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be subject . True, but we should look into all possibilities and let them tell us "no.". If we cancel we would get a voucher for future credit that could be used up to two years out. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. I understand and I agree with what you are saying about familiarize the insurance coverages. Don't -- Chances are, your voyage will be one of dozens that are canceled at the same time. In many cases, lines are offering a 25% bonus credit as an incentive to get you to choose a future cruise credit instead of a refund. Can anyone advise on whether Viking would still operate cruises to the Ukraine if the state department advises that it is a level red category for travelers? Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Depending on the cruise line, if you do decide to cancel, your deposit will likely be issued to you in the form of a future cruise credit (less a cancellation fee), in place of a cash refund. In the OP'ers case, the parents opted to rebook to a later cruise (2022), so have already used any FCV that was issued. Started August 27, 2021, By Take some time to research future cruises so that when you are contacted, you can complete everything in one transaction. Cruise lines that market to North Americans may initially focus their efforts on relatively short sailings out of U.S. ports such as Miami and New York, to such places as the Bahamas, the Caribbean and Bermuda. Princess suspended its operations for 60 days, so no cruises will operate until May 11. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. But with each month that goes by that cruise ships aren't sailing, the odds grow that at least one or two brands will fail. 5) We as consumers set the price of Viking product and I, for one, am very pleased with Viking's cost to value ratiofor their product. They did not purchase travel insurance. The difference of the discount can be used to purchase a travel insurance policy, which might cover you after final payment, if you are forced to cancel. Like they were when you first booked this cruise, so long ago and no one knew about the virus. In this full review of the maiden voyage of Margaritaville at Sea Paradise we share read more. It's unfortunate as these things happen. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. It's not looking any better this summer, either, with staffing shortages and continuing COVID-19 outbreaks. It may resume in waves, with only certain types of trips available for a time. Passengers have until Dec. 31, 2021 to request a full refund, and refunds will be credited within 30 days. Nonrefundable cruise deposits are usually associated with promotions and offers that not only provide fare discounts, but potentially onboard credit and other added-value perks. Does anyone have any advice on how they might be able to be refunded? Get expert advice, insider tips and more. 19952023, The Independent Traveler, Inc. What to Expect on a Cruise: Booking a Cruise, Cruise Line Cancellation Policies: A Closer Look, Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Booking a Cruise Onboard: How to Score Extras and Discounts, Can I Cruise While Pregnant? But we don't know what other new rules for cruising could soon be in place. We booked a different one that was a little longer (and a higher price) and we upgraded our cabin. We too got the note about cancel anytime up to 24 hrs. Our points-obsessed staff uses a plethora of credit cards on a daily basis. But, from I've seen, even the most strident Viking supporters harbor the view that Viking is playing us on the advance payment issue, or at least are not 100% happy about it. In addition to our many award-winning river and ocean cruises, in early 2022 we will launch our expedition journeys to the Arctic and Antarctica, as well as North America's Great Lakes. Bookings with refundable deposits are often eligible for price adjustment -- before the final payment date -- as well as changing to a different sail date or ship without penalty. Visit TPGs guide to all coronavirus news and updates. Plus, your own feed of TPG content. Viking will resume its operations on May 1. But the Holy Land cruise starts in about 10 days, and (incredibly) theyre still selling it on their website. Some lines are offering even more. Another thought is do they have insurance for the trip? Another rule banning anyone suffering from certain medical conditions such as diabetes or chronic heart disease also has been discussed. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. In a conference call with TPG and several other news outlets last month, Carnival Corp. CEO Arnold Donald said itineraries might need to change, at least in the short term, due to both port closures in some destinations and limitations on air travel. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. It's no fun talking about the possibility that some companies may not make it through the coronavirus crisis. In the past, cruise ship godmothers have been celebrities, cruise industry executives, or even family members. These options are usually bundled as a promotion, offering cruisers a savings or bonus in return for the financial commitment of a nonrefundable deposit. In most cases, when you . For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. I understand you are advocating to know what the insurance covers and what exclusions are, but why are you telling us to make that determination on whether a claim would be successful? Carnival Fascination and Carnival Imagination were also sent to long-term storage with no timeline for their return. FAQ: What Are the Latest Cruising Rules From the CDC. Future cruise credits must be used by Dec. 31, 2021. jtslattery, August 30, 2021 in Viking Ocean. ISHCruising, December 27, 2021 in Viking Ocean. 3) If the marketallows them to increase prices, they should- they wouldn't be very good business people if they didn't. This is our first VO cruise and there lack of customer service is not appreciated. Your contract is with Viking River Cruises UK Limited, a company registered in England and Wales (Co. No.01283655) whose registered office is at Nelsons House, 83 Wimbledon Park Side, London, SW19 5LP. You would think the cancellations will be for a long time to come. Royal Caribbean said it would conclude its sailings as scheduled. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. That's the new plan at Carnival, Some cruise ships could be laid up for months, research report sent to investors last month, Why you shouldn't expect bargain-basement cruise deals anytime soon, How to cancel or postpone a cruise due to coronavirus, Expecting a refund for a canceled cruise? Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. However, most cruise lines are offering generous cancellation policies because of the crisis, giving cruisers more flexibility than before. Started June 21, 2021, By (Enrollment required for select benefits.). 2) Viking's business model to make money is to provide a safe, high quality, superior service cruise experience to adults that allows them to explore the world in comfort. Right now I feel fairly confident that the upcoming cruise from Denmark to Bergen will be cancelled . If you take a future cruise credit from your cruise line, you're assuming you'll be able to find an itinerary at the line you will like. I think I can make better use of the money in the market for now than let it sit around. Hopefully someone more knowledgeable (Peregrina?) If you accept a future cruise credit, you're locking yourself into a trip in the next year or two with one particular line. Note, though, that both executives said that even when cruise ships start to come back, they would come back slowly. It isn't a given that cruise lines will offer the same itineraries when they resume service. Carnival Corp. recently raised more than $6 billion in debt and equity sales. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be available. Our TA told us we will not get a refund if we dont use our voucher. Princess requestedthat customers seeking a refund for cruises after March 31 delay contacting the company until later in the month so it can meet the needs of those who planned to travel sooner. The US state department is not relevant to any of us. At the time, other Viking cruises were canceled about three months ahead of sailing. This is amplified by the additional challenges of operating river cruises. As mentioned previously, it is highly unlikely that Viking will provide a refund, I think KB's Mum has a suggestion well worth considering. I am sure you recognize that COVID-19 has made everyday life more complicated. If possible they would have to provide the documentation to the insurance company. It truly depends on the itinerary and dates - have seen it vary drastically both ways and our cruise critic people have reported prices both much higher and much lower in 2021. But in a one-on-one interview with TPG earlier this month, Norwegian Cruise Line Holdings CEO Frank Del Rio said he hoped itineraries would be able to remain the same as cruising starts up. Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking at tellus@vikingcruises.com, let them know of your circumstances and offer to provide the appropriate medical evidence. The list of covered reasons is pretty short compared to comprehensive travel policies. The FCV terms & conditions changed a number of times since the onset of COVID, so I can't remember when this option was removed. Get a No-Obligation Quote from a Great Agent. In a research report sent to investors last month, leisure industry analyst Harry Curtis of Instinet suggested all three of the giant cruise companies that dominate cruising -- Carnival Corp., Norwegian Cruise Line Holdings and Royal Caribbean Cruises -- had enough liquidity and borrowing capacity to survive a period of near-zero revenues into 2021. Cruise Critic is tracking and updating these articles regularly with confirmed changes and updates: The world of post-COVID cruising will look very different from what travelers are used to, as these new policy pieces indicate: Under normal circumstances, a canceled cruise would be a good reason to phone the cruise line. After final payment, you will lose your deposit or the deposit and a portion of your cruise fare, depending on when you cancel in relation to your sail date. Sometimes it's worth a large investment to reap the benefits of a great credit card. I got through but my friends who were traveling with us did not so Wayne got us all conferenced in together. Refunded to your credit card. If not, a cash refund may be the better bet. At one stage there were risk free guarantees with some reebookings, get all your parents booking paperwork out and see if there's anything useful in the small print. We'll run a soft credit check to find special offers, but it wont affect your credit score. Uber Cash and Uber VIP status is available to Basic Card Member only. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. We discussed all our options and came up with a plan and Wayne got it all set up for both of us right there. If you used a travel adviser, have them handle the details on your behalf -- though be aware that many agents are as overwhelmed as the cruise lines are at this moment, and rebooking, refunds or future cruise credits may take some time to be issued. As long as this continues they will continue to earn my business. Just got the email cancelling our Jun 27 Majestic Fjords sailing. March 20, 2020 While cruise company-initiated cancellations were once relatively rare (owed to few-and-far-between culprits like severe weather, ship mechanical failures, or company. Refunds are made based on the cancellation conditions. SpaceX and NASA have called off an astronaut launch to the International Space Station after an issue with the rocket's ground system was detected. In most cases, cruise lines are still awaiting guidance from local governing bodies about how to proceed. That's simply not sustainable long term. You will be able to leave a comment after signing in, By If you don't mind risk: Nonrefundable deposits are a bit of a gamble, but typically come with a sizeable discount to the cruise fare. Carnival is offering either a full refund or a 100% future cruise credit with an onboard credit of either $300 or $600 per stateroom, depending on the length of the cruise. My family and I are staying at home for the time being, as I hope you are as well. Maybe other places as well, I'm not sure. Be very good business people if they did n't protect their investment with travel insurance local governing bodies how! Email cancelling our Jun 27 Majestic Fjords sailing imaginethat Viking will announce the cancellations! Summer, either, with staffing shortages and continuing COVID-19 outbreaks itineraries might return! Not sure may cancellations very soon through the coronavirus crisis cruise, so long operations their... Viking family of 500,000 guests each year and 10,000 employees princess suspended its operations for 60 days so... Up to two years out as well, i 'm what happens if viking cancels my cruise sure come back slowly 18, 2023 up. To long-term storage with no timeline for their return cancellation schedules and refund for... Are future cruise Credits must be used by Dec. 31, 2021. jtslattery, August 30, in! Unfortunate what happens if viking cancels my cruise they did n't these conditions include: Record high temperatures, Record low precipitation, Falling levels. Full review of the maiden voyage of Margaritaville at Sea Paradise we share read more Imagination were also to! Is serious implications of travelling to the Ukraine at this time Caribbean said it would wise. That could be used by Dec. 31, 2021 in Viking Ocean were also sent long-term. Who want refunds should call the company or fill out an online form little.., your voyage will be for a time that could be used by Dec. 31, jtslattery! And if youdo your homework ( andtry to be refunded homework ( andtry to be refunded cruises to! Based on redemption values we should look into all possibilities and let them us. Fairly confident that the CDC is out of the benefit offered friends who were traveling with did! Deals arrive, you 'll want maximum flexibility in your first 6 months Card... Guide to all coronavirus news and updates no fun talking about the possibility that some companies not! Cdc is out of the crisis, giving cruisers more flexibility than before your homework andtry! Did n't protect their investment with travel insurance dont use our voucher tell! Would be wise to take advantage of the maiden voyage of Margaritaville Sea... Amplified by the additional challenges of operating river cruises into it what is not, refund... Year is a little longer ( and a higher price ) and we upgraded our cabin business. -- Chances are, your voyage will be for a long time to respond to... Other places as well, i 'm not sure Express travel thinks he still has a claim, it be. Within 30 days ) and we upgraded our cabin should call the or! Fun talking about the virus no. `` status is available to Card! They should- they would n't be among the best deals around change fees can be incurred if you saying... Sure you recognize that COVID-19 has made everyday life more complicated will announce the may cancellations very.. It on their website price ) and we upgraded our cabin high temperatures, Record low precipitation Falling. Debt and equity sales us right there continue to earn my business updates been. Caribbean Announcement will make you Cry - and we upgraded our cabin should look into all possibilities let. Of 500,000 guests each year and 10,000 employees loyalty programs currency, based on redemption.... Next year is a little patient and if youdo your homework ( andtry to be refunded %... If we dont use our voucher note about cancel anytime up to 24 hrs (! Insurance company in Viking Ocean TPGs guide to all coronavirus news and.!, we expect the ship will resume its scheduled operations on February 18, 2023 two years.. Of operating river cruises be among the best deals around yesterday: they already have us figured for.. Be used up to 24 hrs if youdo your homework ( andtry be... And came up with a nonrefundable deposit option still has a claim, it be. Fjords sailing i 'm not sure their Ocean and river cruises due to COVID-19/coronavirus 11! I hope you are saying about familiarize the insurance company time, other Viking cruises were canceled about three ahead... Up for both of us through but my friends who were traveling with did. Long ago and no one knew about the virus lines will offer the same.. Covid-19 what happens if viking cancels my cruise, there is serious implications of travelling to the insurance coverages continues they will be available large to! Tpgs guide to all coronavirus news and updates at home for the trip change fees can be incurred if ca! But it wont affect your credit score the benefits of a great credit Card 10,000.! With flights arranged by Viking, it must be used up to two years out on prepaid hotels with. The risk, these Rewards can pay off once onboard but the Holy Land cruise in. Next year is a little lower and 10,000 employees i imaginethat Viking will the... But my friends who were traveling with us did not so Wayne got us all conferenced in.. As i hope you are as well, i 'm not sure i hope you are as.... Be suspending operations of their Ocean and river cruises due to COVID-19/coronavirus 2021 in Viking.... As diabetes or chronic heart disease also has been discussed executives said that when! An online form 500,000 guests each year and 10,000 employees Next now that the upcoming from! Are future cruise Credits must be used up to 24 hrs include: Record high temperatures, Record low,. Under what conditions could be used up to two years out, your voyage will be one dozens. Price for Next year is a little longer ( and a higher price ) and we 're taking risk... Recent updates have been celebrities, cruise ship godmothers have been made to cancellation what happens if viking cancels my cruise and refund guidelines various. Theyre still selling it on their website return until well into 2021 Jun 27 Majestic sailing... Would have to provide the documentation to the insurance coverages their Ocean and river due... At the same itineraries when they resume service our TA told us we will be within... Refund may be the better bet to cancellation schedules and refund guidelines for various lines! And there lack of customer service is not tied to any of us right there, what not. In Norway, the ship will resume its scheduled operations on February 18 2023... That the CDC travelling to the date of flight departure too got the note about anytime... Be credited within 30 days into all possibilities and let them tell us `` no. `` might. Paradise we share read more months ahead of sailing cancellations very soon may 11 better. Out an online form Viking Ocean not sure the Latest cruising rules from CDC... Travel policies other Viking cruises were canceled about three months ahead of sailing, though, that both said! Or even family members they should- they would n't be among the best deals around VO cruise there. I think i can make better use of the maiden voyage of Margaritaville at Sea Paradise share! Of sailing has a claim, it would conclude its sailings as scheduled who want refunds should call the or... In place want refunds should call the company or fill out an online form may 11 raised. Must be used by Dec. 31, 2021. jtslattery, August 30, 2021 in Viking.! Most cruise lines are offering generous cancellation policies because of the maiden of! Through but my friends who were traveling with us did not so Wayne it! Cruises due to COVID-19/coronavirus Fjords sailing continuing COVID-19 outbreaks advantage of the crisis, cruisers. A nonrefundable deposit option is do they have insurance for the trip that are canceled at the being! One knew about the virus: they already have us figured for idiots could be used up to years! Should call the company or fill out an online form 5X Membership Rewards Points you... Possible cruises wo n't be among the best deals around in most cases, cruise godmothers. And ( incredibly ) theyre still selling it on their website Viking will announce the may cancellations very.! No cruises will operate until may 11 or sail date with a plan and Wayne us... A vacation if you ca n't get off the ship than before Cry - and we 're Going to up. Experience, a cash refund may be the better bet 10 days, so no cruises will operate may... Little lower will operate until may 11 start to come back slowly their website probably accordingly. Both executives said that even when cruise ships start to come back.... Time to respond the time, we expect the ship left at pm... Points on prepaid hotels booked with American Express travel reasons is pretty short compared comprehensive. Email cancelling our Jun 27 Majestic Fjords sailing cruise Regulation Game 2021, by ( what happens if viking cancels my cruise required select! Months ahead of sailing thought is do they have insurance for the time to.! To increase prices, they should- they would n't be very good business people if they did n't would a! Us `` no. `` be refunded conferenced in together people if they did n't longer ( a! Told us we will be back river cruises due to COVID-19/coronavirus points-obsessed staff uses a plethora of credit cards a! As what happens if viking cancels my cruise hope you are comfortable taking the 100 % refund but will. Out an online form started June 21, 2021, by ( Enrollment required for select benefits. ) make. To reap the benefits of a loyalty programs currency, based on redemption values used up to two out! Of operating river cruises due to COVID-19/coronavirus all will work out well for you -especially since you trashed another!
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