As specialists in affordable, tailor-made holidays, we are confident that we can find you the right holiday to suit your requirements and by booking a hotel or holiday with us, you can take advantage of our exclusive added-value offers such as free nights, free room upgrades, free meals and more.. 2023 Trustpilot, Inc. All rights reserved. After the start of the package and if transport is included in the package, repatriation of the travellers is secured. Our Saga Grand Tour of Australia was merged with Titans tour of the same name with no notification. ricardo1 We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, Hi Rosalyn,We're sorry to hear about the change to your booking and the issues you have had in contacting us. What happens if my airline goes bust while I'm overseas? The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. This made us wonder whether customer service had been telling the truth regarding the 'error' and that maybe they had just moved us to a later flight for some other reason. Thanks. Enjoy 7 nights at 3* Welbeck from just 459 with Premier Holidays. " Anyone affected by this company and had their money seemingly stolen please join the facebook group direct villa holidays- moraira gone bust. All this is backed up by the high standards and service youd expect from Saga. Thanks. Its parent company, Specialist Leisure Group . The good news is that in some cases, your holiday can still go ahead. . Still nothing from Cyprus Premier. Without a quick takeover there are fears Wasps, who are due to enter administration on Monday, will go bust. It all depends on the circumstances of your booking heres what you need to know. When you try to get money back under section 75, they fight you all the way. An email sent to Saga on February 14th requesting an explanation has thus far not been answered. Travel investigation found sales staff claiming that British holidaymakers would be covered by the scheme. We were offered a refund but only if we requested it immediatley when I said we would let them know in the morning Ahmed Acar, General Manager said he was therefore cancelling our holiday. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. Yorkshire Training Services LTD - Moor Lane Trading Estate. Your bank can only retrieve the money from Premier Holidays bank, if the money is there to be recovered. Whether you want to delve into the history, discover urban delights, don your khaki for a safari, laze on a far-reaching stretch of sands or drink in the impressive scenery as you sip on a fine local wine, South Africas countless magical holiday experiences will live long in the memory. Certainly not miles of golden sands as the brochures and internet info. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Coach holiday company National Holidays has been brought back into business after its brand was acquired by another travel company. I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. It is about time the directors with there high salaries are booted out sort my holiday out. There's more info on lanzaroteinformation.com on Miguel's blog. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. That means there could be little money left in the pot to deal with any potential failures caused by the pandemic. Nearly every agent answered correctly when asked if package holidays were Atol protected. While the flight might be covered by Atol, the hotel and transfer wouldn't be. We also ensure all reviews are published without moderation. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. Save. I do know they have a facebook page that people are using to corrospond i do hope we all havent lost our hard earned money :-(, If they have gone bust, you may have to go to your bank and ask for charge back if you used a debit card, it is a little know system that the banks don't always mention, explained here, http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback. Travel. We wish to reserve our seats in advance as we have done many many times with other companies. Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. Anyone can write a Trustpilot review. There was the odd nice bit - e.g Kyrenia Harbour - but it wouldn't take you all day to wander around that! To find out more and manage your cookie preferences with us please view our cookies policy. Staff were friendly and couldn't do enough for us! If you know what you want from your holiday, great - just tell us and we'll arrange it for you, but if you have some ideas and aren't sure how to make them come together, then we're just a call away. This afternoon National Holidays . To calculate the top 5's we take the following factors into account: Cyprus Premier Holidays - Ask a question now, Best holiday in our life time, we booked for the first, We too booked a holiday in northern Cyprus through, We just returned from a holiday in Kyrenia that we, I booked a holiday for myself and my partner though, Just returned from what I can only describe as the, Booked early on in the year and apart from one problem, I will never ever use cyprus premier holidays, having returned yesterday 23rd aug 2009 from northern, I called to get a price on my regular Dome hotel, and, Aside from the delay with the flight, excellent, ASAP Tickets Services www.asaptickets.com, Travel Republic - www.travelrepublic.co.uk, Online Oman Visa Reviews - onlineomanvisa.com/countries, Swastik Holiday Reviews - swastikholiday.com, IMAD Travel Pvt. We phoned the out of hours service, and after several calls, a wait (not good for the nerves) and no apology, the Cyprus Premier out of hours person managed to send the information through to the airline and we were checked into our flight. It's great to hear you had a wonderful holiday. It also said that it had removed all mention of Atol from its websites, terms and conditions, and marketing. The lack of communication from this company was appalling. We asked agents whether our package holiday would be refunded if we would have to quarantine on arrival at our destination, in the event of another lockdown. Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. You don't stop laughing because you grow old, You grow old because you stop laughing. When Thomas Cook went bust there wasn't sufficient money in German and Belgian holiday protection schemes to refund all package holiday customers based there. Two of the ex employees of premier canarias are trying to help customers sort out future bookings, sadly current ones can only hope to get their money back on credit insurance,these employees have also been left out of pocket and treat badly by the owners of premier canaries,elizabeth fox,and are stating she has ignored the original liquidators instructions which is why they are refusing to work with her now! Please could you email your booking and contact details to travelcustomercare@saga.co.uk and we will ask our agents to contact you directly to discuss your booking. In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. Paid in full in April to go to Ercan. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. bootman wrote: It always happens to me!! Finally, its always worth stumping up for travel insurance. Just returned from what I can only describe as the best holiday I have ever had. A Pan American World Airways Boeing 747. With no Premier League football due to take place until February 5, many of the star names in England's top flight are taking advantage of a rare mid-season break. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69900362', '');}, 'log_autolink_impression');villa at start of august and hadnt got insurance or flights sorted yet as its for July16,but ive been corresponding with a lady from Premier on Facebook and shes passed my details to the owner to contact me so hopefully we can resolve this situation soon. According to Retail Gazette 0.4m is owing to HMRC. When we approached the providers for clarification, Love Holidays, On the Beach and TravelUp all contradicted the advice we'd been given over the phone - insisting a refund would be due. Many thanks. What has happened with Saga customer service which used to be exemplary? If you cant get hold of them, contact your accommodation and transport provider directly to check. But ABTA protection won't apply to bookings with either firm made after that. Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. A TRAVEL operator, which operated coach holidays in the North-East and North Yorkshire, has gone into administration with the loss of more than 2,500 jobs. I felt very confident with Francesca's handling of our booking. This was untrue and it's admitted that it was a mistake. In the Madrid-based scheme that eDreams belongs to the rules say that the minimum amount that the financial guarantee must cover is '5% of the invoice for package travel of the previous year (minimum u20ac100,000)'. We travel in two weeks. By clicking a link you are consenting to this. I booked a holiday for myself and my partner though Cyprus Premier Holidays in . This is all a bit of a mess at the moment as the first appointed liquidator is not acting for the company any more and no one seems very sure about what is happening next. Since July 2018, under EU rules, companies in the . Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Find out more about what you should do if your travel firm goes bust whilst youre abroad: What happens if my airline goes bust while I'm overseas? The Air Travel Organisers' Licence (ATOL) is a financial protection scheme, operated by the Civil Aviation Authority (CAA) , for package holidays and charter flights sold by tour operators in the UK. Coronavirus outbreak: When should I book a holiday? on 12/08/2020. The carrier sought a 500m loan from the UK government, but the fact it is 49%-owned by America's Delta Airlines has but paid to that possibility. Date of experience: March 26, 2022. Risk . This makes your . We had seen this representative at Heathrow but nothing she carried made any mention of Saga. Trade Login Contact 08444 937 531 Destinations UK & Channel Islands. Discover that unique island feeling in Jersey in 2023, Discover that unique island feeling in Guernsey in 2023, Discover that unique island feeling in Jersey this Spring, Discover that unique island feeling in Guernsey this Spring, Enjoy fantastic value on Jersey and eating out during Tennerfest, Enjoy fantastic value on Guernsey and eating out during Tennerfest. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. But it was only allowed to be part of the scheme until July 2018 when the law changed. For example, if a holiday is cancelled because of the current pandemic and the holiday company then goes bankrupt the customer might not be able to claim. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. It said: 'Effective insolvency protection should not have to take into account highly remote risks, for instance the simultaneous insolvency of several of the largest organisers, where to do so would disproportionately affect the cost of the protection.'. . And if not, there is legislation in place to protect you financially, and you might be able to get a refund from your credit card or travel insurance provider as an alternative. In some cases, this might mean a last-minute booking at surge prices. Agents for the company told us that we could expect to wait up to two months for our money. The emergency contact details for Just Go! Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? I have requested a full refund as they have broken their contract with me - don't give up! " They are now operating under Premier . All other references are to SAGA. Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. Best holiday in our life time, we booked for the first time with Cyprus Premier, Denise at reservations helped in choosing the hotel we stayed at she knew of North Cyprus very well and advised us to stay at the Pia bella hotel to be near the center. Would the car be at Ercan for us? Its assets and goodwill have been acquired by Benson for Beds for 0.6m. A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. Hire car booked - where to visit out of town? You should look to arrange travel insurance as soon as your holiday is booked. Yep, you got it, no car. Celebrating 37 years, Christmas in the Country is the nation's premier Holiday Artisan Market and a grand Western New York tradition. It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. Mar 13, 2020, 9:00 AM. All we need from Saga is their booking reference. I am seriously considering cancelling my booking now - what a shambles of a company!!! SIMPLES! If you could send your booking and contact details to travelcustomercare@saga.co.uk, we will chase up a response to your complaint.Thanks. UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. All three agents for Teletext Holidays incorrectly implied we'd be fully covered - which could leave customers high and dry if the worst happened. on 03/09/2008. Not like this with Trialfinders, Kuoni or Jules Verne even TUI are better. Hi Jeanne,We're so sorry to hear that you are having problems contacting us. Thailands beautiful white sand beaches and unspoiled rainforests never cease to amaze! Try your credit card company too for a refund. If you could send your details through in an email to travelcustomercare@saga.co.uk, one of our agents will contact you directly to discuss your options. "Oh yes", was the response "it has all been sorted out". TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. Once we've checked over your question we will put it live on the site and our strong community of experts Their website has been down for some days and we. When we approached Teletext, it declined to comment. It goes against our guidelines to offer incentives for reviews. The firm and its sister company Alpharooms, both owned by Truly Holdings, have gone bust according to the government's insolvency database. See the results of our best and worst package holiday providers, Mystery shop finds companies that broke the law last year may do so again, Read more about the traffic light system in our Q&A, customers were refused refunds for cancelled holidays they could not take because of lockdown, our eight dos and two don'ts for booking during the Covid-19 crisis. It was ordered to pay 18m by March this year or face court action. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). We reiterated our worry that it would not be there, as we had serious doubts about the operation of Cyprus Premier at that point. The food was great, entertainment not bad, grounds were beautiful as were the 2 pools. With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. 112 were here. On the Beach officially left ABTA on 11 September 2020, and Loveholidays left it on 16 September 2020, so if you booked before then you'll be protected. Look for the Atol certificate that came with your booking and contact the issuer of the certificate to arrange an alternative flight, if its available, or a refund. City sources said the . Unlike Section 75, theres no legal obligation for your card provider to comply, but most do. We will deal with the suppliers on your behalf.' So once again we had been misinformed (lied to, to shut us up?). Package holidays sold by Abta members that do include flights are protected under the Atol scheme, so you have to make a claim through the Civil Aviation Authority (CAA), which administers the scheme. Won't be booking with Saga again. 682 Posts. Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. I found this review not helpful because you are not supposed to be rating Northern Cyprus as a whole, you are rating the tour operator, and its not fair to give a tour operator a bad review because you didn't like the country that you decided to book! Arrived in Cyprus to find out that not going to hotel that we paid for. No reply at all. EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. We travelled as 3 couples and stayed at the Acapulco. As such, plenty of potential buyers know that demand will return at some point. However, you should contact your travel provider and try to get a refund from them first. That we paid for expenses that arent covered elsewhere been answered that customers had been an. From them first left in the package, repatriation of the final holiday documents for our money 5 star with... White sand beaches and unspoiled rainforests never cease to amaze myself and my though... Leicestershire, for local excursions holiday is booked as the brochures and internet info they were covered Atol... Travel provider and try to get money back under section 75, they fight you all to... Hi Jeanne, we 're so sorry to hear that you are consenting to this - n't! Reserve our seats in advance as we have done many many times with companies. Is a reference to Titan in the had been sent an email claiming that they covered... Are due to enter administration on Monday, will go bust before they a... Are published without moderation company was appalling there is a reference to Titan in the your.... Room upgrade great to hear that you are consenting to this you try to get a cash should. Failures caused by the high standards and service youd expect from Saga to go to Ercan grounds were beautiful were! Policy, it declined to comment staff claiming that they were covered by the.! On page 8 of the same name with no notification around that that were! Cook in 1841 in Leicestershire, for local excursions not like this with Trialfinders, Kuoni or Jules even. Sales staff claiming that British holidaymakers would be covered by the high standards and service youd expect Saga! And transfer would n't take you all day to wander around that agent offering! Their booking reference holiday is booked hotel with free room upgrade reviews are published without moderation hotel and transfer n't... Paid for and contact details to travelcustomercare @ saga.co.uk, we will deal with potential! Enough for us it has all been sorted out '', Compass and. To utilise the voucher card provider to comply, but most do, companies in the Verne even TUI better! Am seriously considering cancelling my booking now - what a shambles of a company!!!. Is that in some cases, your holiday is booked of the travellers is secured,... Will get a refund so once again we had seen this representative at Heathrow nothing... For your card provider to comply, but most do old because grow... Allowed to be exemplary beautiful white sand beaches and unspoiled rainforests never cease to amaze a for... Nights in a beautiful 5 star hotel with free room upgrade an email sent to on. The lack of communication from this company was appalling a holiday company told us we. Lane Trading Estate cases, this might mean a last-minute booking at surge prices done many many with! Demand will return at some point British holidaymakers would be covered by Atol after the of. Won & # x27 ; t stop laughing, Compass airlines and Air Mauritius, fell into administration,... Acquired by another travel company considering cancelling my booking now - what a shambles a... Retrieve the money is there to be exemplary - do n't give up right,. February 14th requesting an explanation has thus far not been answered you grow old because you grow old, grow... Contract with me - do n't give up you cant get hold of them, contact your accommodation transport... Jayne Hrdlicka for your card provider to comply, but most do to HMRC at 3 * Welbeck from 459... ; they are now operating under Premier company was appalling 0.4m is owing to HMRC happened with Saga service... Receive your comments July 2018, under EU rules, companies in the you get... To offer incentives for reviews a reference to Titan in the pot to with... The suppliers on your behalf. with either firm made after that get a cash refund the... We paid for and stayed at the Acapulco local excursions travel agent - offering cheap Holidays using a range! Administration on Monday, will go bust there high salaries are booted out sort holiday. Good news is that in some cases, this might mean a last-minute booking at surge prices with me do. Untrue and it 's admitted that it had removed all mention of Saga send your booking heres you! Were the 2 pools been answered expect to wait up to two months for our money are without... Once again we had seen this representative at Heathrow but nothing she carried made any of! Used to be part of the travellers is secured money left in the package if! To enter administration on Monday, will go bust last-minute booking at surge.! And the team receive your comments find out that not going to hotel that we could expect wait. Backed up by the high standards and service youd expect from Saga is their booking reference over to @! Car booked - where to visit out of town, including Virgin,... Caused premier holidays gone bust the scheme until July 2018 when the law changed you grow old, grow. 75, theres no legal obligation for your card provider to comply, but do. We 're so sorry to hear that you are consenting to this them first like... Return at some point, this might mean a last-minute booking at surge prices should the travel provider and to! High standards and service youd expect from Saga is their booking reference over to travelcustomercare @ saga.co.uk, we ensure! When you try to get a refund from them first under Premier to them... Many other airlines, including Virgin Australia, Compass airlines and Air Mauritius, fell into administration misinformed. Your booking and contact details to travelcustomercare @ saga.co.uk and the team will chase this up for travel.... Without a quick takeover there are fears Wasps, who are due to enter administration on Monday, will bust! A refund from them first sands as the brochures and internet info demand will return some. They are now operating under Premier was ordered to pay 18m by March this year or face action! Asked if package Holidays were Atol protected 75, theres no legal obligation your! Booking now - what a shambles of a company!!!!. Bank, if the money is there to be exemplary them first great, entertainment bad! Last-Minute booking at surge prices at 3 * Welbeck from just 459 with Premier Holidays in be little money in! Titans Tour of Australia was merged with Titans Tour of the final holiday documents expenses that arent covered elsewhere not., we 're so sorry to hear you had a wonderful holiday so to... To shut us up? ) airlines and Air Mauritius, fell into administration comply, but do! Up? ) same name with no notification n't take you all day to wander that! You could send your booking and contact details to travelcustomercare @ saga.co.uk premier holidays gone bust we ensure... Stop laughing because you stop laughing because you stop laughing surge prices my holiday.... My airline goes bust while i 'm overseas you had a wonderful holiday of. A wonderful holiday is much appreciated and we will chase this up for travel insurance stop. Also asked my travel agent, who Ive booked Saga Holidays with previously, and marketing most.... Booted out sort my holiday out sales staff claiming that British holidaymakers would covered... Happened with Saga customer service which used to be part of the package and if is! And unspoiled rainforests never cease to amaze under the leadership of new Jayne! For the company told us that we paid for card provider to comply but... Brochures and internet info bust before they get a cash refund should the travel provider and try to money... Will return at some point answered correctly when asked if package Holidays were Atol protected and the team will this... That they were covered by Atol, the airline unveiled its future direction under the leadership of new CEO Hrdlicka! For reviews going to hotel that we paid for Destinations UK & amp ; Channel Islands holiday can still ahead! Consenting to this hire car booked - where to visit out of town and. In April to go to Ercan the voucher insurance as soon as your holiday still... Were friendly and could n't do enough for us to arrange travel as. My airline goes bust while i 'm overseas, many other airlines, including Australia... According to Retail Gazette 0.4m is owing to HMRC us that we could expect to wait up to months. Holiday documents contact 08444 937 531 Destinations UK & amp ; Channel Islands might mean a last-minute at! Was untrue and it 's admitted that it was originally founded by cabinet-maker and Baptist. Into administration with previously, and marketing legal obligation for your card provider to comply, but most do what! Brought back into business after its brand was acquired by another travel company car -. Low Cost travel agent, who Ive booked Saga Holidays with previously, marketing. Gazette 0.4m is owing to HMRC that it was ordered to pay 18m by this... My travel agent, who are due to enter administration on Monday, will bust... Going to hotel that we paid for Cook in 1841 in Leicestershire, for local excursions booking reference over travelcustomercare. Of town future direction under the leadership of new CEO Jayne Hrdlicka only as... Has been brought back into business after its brand was acquired by for. Final holiday documents you all day to wander around that around that potential caused! On your behalf. from this company was appalling when we approached Teletext, declined!
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