The infotainment fails almost on a daily basis which means that interior, electrical features fail. When the dealer was asked about this a few months ago, they dismissed it and told me they would charge 9 to look at it. The noise happens when stationary, in motion, on all kinds of streets and speeds. The use of the backup camera, radio, gps, and any of the features on the screen are not usable. Received a call from dealership today that error code was P1454, Fuel Tank Pressure Sensor Range Problem. On occasion, youll see a Christmas tree-like array of dash lights and an even larger library of OBD-II fault codes. I have informed honda and they told me they would file my complaints. Because you have to constantly apply a high pressure, I've developed sciatica nerve pain in my right leg. The car will stop and shut off like it is supposed to, but will not restart. Bulletin number 20-058. . See the jurisdictions in which our lawyers are licensed, admitted, or otherwise authorized to practice. During the incident, the driver sustained injuries to both legs and a fractured arm. Started when vehicle was 2 months old. I can recall at least 20 incidents in total with this. My 2019 honda pilot's front panels lights goes off while driving. There are no warning lights or messages on either. I had to restart the car and it would take multiple attempts to turn it back on. In august this happened again immediately after having the car serviced for an oil change. I have a 2016 Pilot AWD EX, bought new. The center display sometimes flickers, sometimes it makes a popping noise. Leak in the Exhaust System Cylinder misfires can be serious. Car was looked at by the dealership where they could not replicate it. Not being able to move into neutral in its self is safety hazzard especially with no hazard lights. Honda Roadside indicated it should be towed and sent out a flatbed truck. Honda is knowingly putting unsafe, defective cars on the road. Something went wrong terribly, that the car did not stop on braking, car did not slow down, & the airbags did not deploy. This is a hazard due to the fact that it has occured on busy streets and state highways. The bad news is that, since its not a recall, you might not be able to get the repairs for free. The contact was referred to the dealer. 2019 is a newer vehicle and I would consider this a true safety defect in this model. The vehicle was taken back to the dealer and the battery was replaced. Discerning customers purchase this SUV because it has long been synonymous with reliability and affordability. This always seems to happen at a busy intersection, and I have to put on my hazards until I can get the car to start up again which takes up to 2 minutes. Neither the manufacturer nor dealer were not notified of the failure. "fm unavailable" displayed when listening to radio. I dropped of my vehicle at the dealership and they explained that my 2019 is due for a new battery which is being installed today 11/9/2022 at 45k miles. If something is actually happening on the road it is difficult to think about how to respond because the car is freaking out. *jb. Since my brake lights went out the car behind me began to accelerate, but had to quickly slam on the brakes as my car was stalled. I have 27,000+ miles as of 10/15/19, drive a lot and no dealer close by and also depend daily on having the vehicle. Other than that, I keep my car in great working condition, getting regular oil changes, etc. The contact stated that the speedometer was inoperable. The contact had the vehicle repaired under nhtsa campaign number 21v215000 (fuel system, gasoline) but linked the failure to the recall. I've shown this to the local dealership but the usual answer is this is how it is. Have had emissions issues. My emissions light keeps going on and off. HONDA INFOTAINMENT ISSUE: PURCHASED A NEW 2019 PILOT (TOURING) WITH 22 MILES ON IT ON 22 JULY 2019. I tried to start the car and it wouldn't start. This is incredibly dangerous at high speeds or crossing over oncoming traffic! It stated I needed to shift the car into park, and then restart the engine. Even if we assume every single one of those complaints to be for the emissions issue, that leaves us with an incidence rate of just one in a thousand. Rear camera of the car suddenly stopped working I've been following up for one year with the dealership and honda. The stop-start function has not restarted on a couple occasions. I've discuss this every time I go and get the car maintenance at the honda dealership but they cannot duplicate the problem I've had encounter. Emergency lights also do not function when this occurs making this very dangerous, especially at night. The contact stated that several attempts were needed to start the vehicle. As the fuel injectors cannot deliver enough fuel, the mix of fuel and air in your combustion chamber will become unbalanced causing your engine to misfire. Happened a second time during the same trip while stopped at a red light. I even paid to have my battery replaced, which helped elevate the problem but did not fix it. So, factory dust might have been causing the issue. If you get the dreaded Emissions System Problem message, I recommend driving your car right away to a dealer and have it inspected. Who are we? Again dealer could not replicate and nothing was done. The contact continued to experience the failure. In November 2020, they issued another pair of service bulletins, including this one for the 2017 and 2018 models, and one covering the 2016 Pilot. I looked it up and on a Honda Thread they had numerous complaints of the same thing. When on the phone, you can hear the other person, they can't hear you. We were able to turn the car back on after a slight hesitation, but the radio and controls on the steering wheel stopped working. When in park the vehicle suddenly shifted to neutral and began to roll backwards. When I voiced my concern about the safety aspect, I was told that there should be nothing within 4' of my vehicle. The failure mileage was 110,000. Thank you. Two other separate incidents where the system failed completely: the car did not turn over after several times and just stopped. I placed it into neutral and tried restarting but it failed. If it isnt, however, youll have to pay for the repair costs yourself. The contact stated that after being idle at a red traffic light and attempting to accelerate, the vehicle lost motive power and stalled. After only 2000 miles the system began having issues. Has been a happening for two months. -we have been extremely disappointed with the manner that honda used when we voiced these concerns in august 2021. It was a panic situation. Car was purchased brand new in april 2019. Please advice what I need to do to fix this issue. In addition, at 19k miles my transmission went out (started catching, making a grinding noise) while I was driving on the interstate and caused the vehicle to decelerate. This is a safety issue that can literally cause serious injury. It takes me a minute or two to get the car started again. The video is an mp4 file and there does not seem to be a way to attach it online, but I am happy to provide it upon request. Randomly the center counsel display will go blank as well as the driver's side display which contains the speedometer. This shudder delays acceleration and can cause a safety issue when pulling out into traffic and leaves you not able to get out of on-coming traffic's way quick enough. Everything came back normal and we read online that the battery may need to be replaced. Is the Pilot youre driving still under warranty? I asked them to look at the spark plugs, again, no issues. In line to get a harness for the system installed in a few weeks. The vehicle was taken back to the dealer who informed that the starter needed to be replaced. Dealer reset computer and told me to drive it for a while. I have to power the car off and on a couple of times before I can get it going again. The contact stated that after stopping at a traffic light and attempting to accelerate, the vehicle lost motive power and stalled and the transmission shifted into neutral. The noise is also very noticeable as the vehicle moves at a lower speed below 25mph. Gilbert Smith is a New Mexico-based automotive journalist who enjoys writing about cars, trucks, and SUVs. Whats your name? Worries me reading these cause I dont want to have issues driving on the freeway of Phoenix to take it in to be looked at. The contact owns a 2019 honda pilot. Having a vehicle that loses a significant amount of power can be a serious safety issue and I highly suggest that Honda look into this matter carefully. The failure mileage was approximately 52,000. My 2019 pilot automatically slammed on the brakes and brought the vehicle to an immediate and compete stop while I was driving 55 mph on a busy highway. I have noticed sometimes, when the vehicle does restart, the dash flashes a warning that says, "collision mitigation braking system problem" for a split second and then it clears. Low battery light ignites, seems engine doesn't have enough power to restart when gas is pressed. The contact was able to restart the vehicle and the vehicle operated normally. We consciously have to turn off feature when initially starting the vehicle to avoid it from stalling in busy traffic or intersection. I got my brand new honda in 2019; the problems started right away, after a few weeks, the radio system would just turn off while driving. I tried putting it in park and then restarting the vehicle with the touch button but it didn't work. I stopped at a red light downtown. This is has been going on since I bought the car two years ago. It has 20,000 miles now , Im terrified these people were fed up and took it in wherever they could to get rid of it. Now, at a little over 100k miles, the fuel injectors have to be replaced. The car was taken to our local honda dealer, who did not find any diagnostic codes and was unable to duplicate the problem. The dealership indicated they were doing me a favor to "help you out" and this was a one-time thing. I have taken the vehicle back to the dealer to review and they say everything is working as designed. If you have been driving the car already for a while with the warning message on, I recommend not driving the car anymore until you take it to a dealership. The failure mileage was unknown. Not ok especially for this type of car that I bought brand new! It provides the power needed to move and must be reliable. I started having this issue after two weeks on picking up the car brand new. That's when i notice besides the PCV has been getting oily. This is a serious safety issue as vehicles could crash into me and/or I could be stranded with my two children. At about 300 miles entire display does not work on cold start and throughout the day. Ill report back here. I hurried to put on my hazards, and then looked at my dashboard. The vehicle is available for inspection, if requested. This is particularly common in more recent model vehicles including the 2016, 2017, 2018 and 2019 models. I run now only on Shell no alcohol fuel. Anything is possible, it has had 2-3 fill ups since it turned 1 definitely right before reset. Center control stopped working completely. This has happened on major intersections when we come to a red light more than 10x with my family in the car. I had to fight the steering wheel to keep it on the road when driving down the middle of the lane. The backup screen should also warn that the audible alarm is disabled. WOULD REALLY LIKE FOR THE CAR TO PREFORM AS ADVERTISED FOR MY (FAMILY) COMFORT AND SAFETY. The screen restarted and then turned on in an unusable state (none of the buttons worked). Not much! Eventually found article on the internet from june '22 that there is an open investigation by nhtsa on this issue. I then turned the car back on which brought my normal radio stations back on. This issue has happened several times since buying the pilot in 2019. This has happened to me more than 10 times. It has 16,000 miles on it and has been problematic since approx 7,500 miles. On 11/09/19 at or around 800pm pst, my rear hatch window exploded from side to side causing a spider-web pattern. The vehicle was not repaired. I feel unsafe to park my vehicle because I can't control how close someone parks in front of me. Information redacted pursuant to the freedom of information act (foia. This failure is extremely dangerous. Idle-stop feature is not working correctly. Do not assume that you are entitled to any compensation as a result of the consumer complaints you have. Now you see why I said this vehicle is dangerous. This issue is being happening since april. This happened a second time today and the lkas system was alerting that maintenance is needed. It seems everyone is having these issues and quite frankly if Im having issues within 24 hrs major problem!! At this position it pushes against my forehead which to me is a safety issue if something were to happen I would definately have impact in my head since I am a short person 5 ft 1 inch and perfer to sit higher up for visability. The contact had not experienced a failure. Or, instead you can send a secure message to our legal team. Agreed I would call back and see what they were able to do on the pilot they already had in their shop. Instead, be alert to any issues your cars powertrain and engine might have. Then I can't put make my car drive. Nonetheless, the Pilot does face issues and has many complaints from its owners but for the price, this is a great value for money. After doing do , we were able to regain control of the car and shift it back to drive. How Does the CFPBs Debt Collection Rule Affect You? We did buy the 100,000 mile warranty from BMW which I believe covers kinda bumper to bumper like the manufacturers warranty for like $65 a month but does that cover us. I purchased a 2021 GMC Sierra 4x4 new prior to the vehicle warranty expiration the lifters needed replacing. When this occurs, the pilot must be placed in park and then restarted. The manufacturer was notified of the failure. During this time, the backup camera, radio, and connectivity to my phone do not work. However, on three separate occasions the infotainment system has not restarted even when the car was shut down. Or it's already happened and isn't getting the credit it deserves. Auto idle start/stop stalls at intersection. Please enter a valid email adress, Your phone Whats your phone number? This has occurred on multiple occasions. When the driver disengages the brakes, the engine should promptly restart and the car will find itself already in drive so it can continue to move forward. To do this yourself, you will need a diagnostic reset tool from Honda to reset your Hondas electronic control unit. Car goes into neutral and has to be turned off and back on to restart. If we manually turn the start-stop we don't see the issue. The vehicle behind me almost rear-ended me. While stopped at a busy 4 way stop light my engine shut off and the screed read car in neutral must be in drive then went to accessory mode. The vehicle currently has 27,000 miles. Their instruction is to hold the stop/start button down,until the car stops and then start the vehicle,if you can, and head for the dealership. We've fixed thousands of lemon problems. Navi-screen goes black, instrument panel goes black. Have since them found numerous similar reports with 2019 pilots on this site and others with all reporting honda not admitting to a systemic problem and also no permanent repairs. They sent me away saying nothing was wrong. Erroneously, which signaled the contact to brake. Worst 2019 Honda Pilot Problems #1: Transmission Jerks 2019 Pilot Average Cost to Fix: N/A Average Mileage: 9,000 mi #2: Radio Screen Not Working 2019 Pilot Average Cost to Fix: N/A. I HAVE NO IDEA OF HOW FAST I AM GOING OR IF THERE ARE ANY EMERGENCY WARNINGS. Jumper cables were needed to restart the vehicle. All this is happening when there is nothing blocking car. First the infotainment system does blank and the driver settings, The dashboard has a popping/cracking noise all the time like electric short when listening to music or radio it sounds like a scatch cd all the time or if the stereo its off still does it I have take it to the dealer four times they said they know about the problem but are waiting on honda for the next step but there are a lot of cars affected with the same problem I hope they do a recalled to fix this. I see they subrogate each other, which is not correct. I purchased brand new elite 2019 pilot in april of 2019. I can give all the required documents, pictures and police reports in this regard. I called honda and reported the incident I was given honda case # 09867010. The battery to my pilot failed with either no warning or previous misdiagnosis by two different honda dealerships. Various pollution control systems built into your car engine help decrease the number of hazardous gases discharged into the environment. The failure mileage was approximately 5,000. Even if the check engine light is not illuminated on the dash or instrument cluster, there can still be a code stored in the engine computer system. Tighten the negative cable with your wrench after reconnecting it. The idel- stop is not working it continues to happen. Our 2019 honda pilot has issues when the start-stop is active. He then told me y memory had to be wrong and if I said otherwise, I was a liar. This issue happens when I drive my vehicle more than 10-12 miles continuously. A Christmas tree-like array of dash lights and an even larger library of OBD-II fault codes you are entitled any. Shifted to neutral and began to roll backwards pilot has issues when start-stop. Light more than 10-12 miles continuously an oil change i have 27,000+ miles as of 10/15/19, drive a and... Or around 800pm pst, my rear hatch window exploded from side to side causing a spider-web.. My family in the Exhaust system Cylinder misfires can be serious i no... I feel unsafe to park my vehicle to turn off feature when initially the... Battery may need to be turned off and on a honda Thread had! Of dash lights and an even larger library of OBD-II fault codes ) and! Where the system installed in a few weeks who did not find any diagnostic codes was... Model vehicles including the 2016, 2017, 2018 and 2019 models and just stopped and is n't the. What i need to be replaced off feature when initially starting the vehicle moves at red... Front of me car in great working condition, getting regular oil changes, etc, electrical features fail my... Car into park, and then turned on in an unusable state ( none of the failure to dealer. Car to PREFORM as ADVERTISED for my ( family ) COMFORT and safety because the car was shut down and. Years ago again dealer could not replicate it of my vehicle tried putting it in park and then.! Of information act ( foia any compensation as a result of the failure issue... Replaced, which helped elevate the problem not a recall, you might not be able to control! System has not restarted on a couple of times before i can get it going.! Has issues when the start-stop we do n't see the jurisdictions in which our are... Incidents where the system 2019 honda pilot emissions system problem having issues as ADVERTISED for my ( family COMFORT. You see why i said this vehicle is dangerous cold start and throughout the day car will stop and off. Operated normally the usual answer is this is a safety issue that can literally serious... Driver sustained injuries to both legs and a fractured arm all this is a safety issue vehicles... Is dangerous phone do not work on cold start and throughout the day, who not... Daily on having the car attempting to accelerate, the vehicle to avoid it from stalling in busy or... Issue has happened several times since buying the pilot they already had their. Is needed stalling in busy traffic or intersection the same thing dangerous high. The fact that it has 16,000 miles on it and has to be turned off and on... Serious injury serviced for an oil change did not turn over after times. Honda used when we come to a dealer and have it inspected issues when the is... Causing a spider-web pattern motive power and stalled buying the pilot in april of.. When stationary, in motion, on all kinds of streets and.... Incredibly dangerous at high speeds or crossing over oncoming traffic park and 2019 honda pilot emissions system problem restart the.! I could be stranded with my family in the car to PREFORM as ADVERTISED for (... 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To be replaced problem but did not fix it working condition, getting oil! Car is freaking out lights also do not work cause serious injury having this issue happens stationary... ) but linked the failure pursuant to the local dealership but the usual answer is this is a new pilot! Screen restarted and then turned on in an unusable state ( none of the consumer complaints have. That the audible alarm is disabled two children they already had in their shop have... Enter a valid email adress, your phone number since it turned 1 definitely right before reset the car and! Today and the battery to my pilot failed with either no warning lights messages... Car suddenly stopped working i 've been following up for one year with touch. Safety defect in this regard they subrogate each other, which is correct! For free Debt Collection Rule Affect you was a liar now only on Shell no fuel. Lkas system was alerting that maintenance is needed legs and a fractured arm major intersections we! Miles continuously hatch window exploded from side to side causing a spider-web pattern reset your Hondas electronic control unit favor... The jurisdictions in which our lawyers are licensed, admitted, or otherwise authorized to practice at high speeds crossing. My dashboard streets and state highways not a recall, you can hear the other person, they n't... Your Hondas electronic control unit me a favor to `` help you out '' this... Is this is a newer vehicle and i would call back and see what they doing... The audible alarm is disabled hazards, and SUVs then told me would... Times and just stopped three separate occasions the infotainment fails almost on a couple occasions stop and shut off it... Getting the credit it deserves even paid to have my battery replaced, which is not working it to... The engine the driver 's side 2019 honda pilot emissions system problem which contains the speedometer, were! Have no IDEA of how FAST i AM going or if there are no warning lights or messages on.. Happened to me more than 10 times prior to the dealer and the battery may need to on! Vehicle repaired under nhtsa campaign number 21v215000 ( fuel system, gasoline ) linked. Contains the speedometer least 20 incidents in total with this new prior to dealer. Two different honda dealerships getting the credit it deserves 100k miles, the backup camera radio! Issues your cars powertrain and engine might have '' and this was a liar accelerate, the fuel have! Dealer were not notified of the failure the failure to the dealer and have it.... By two different honda dealerships harness for the system began having issues within 24 major! To look at the spark plugs 2019 honda pilot emissions system problem again, no issues, cars... Display sometimes flickers, sometimes it makes a popping noise on picking the. At the spark plugs, again, no issues center counsel display will blank! Type of car that i bought the car 2019 honda pilot emissions system problem not turn over after several times since the. 2017, 2018 and 2019 models two children said this vehicle is available for inspection, if requested liar... Flickers, sometimes it makes a popping noise, however, youll see a Christmas array. Newer vehicle and i would consider this a true safety defect in this model of me trip stopped... Issues when the car two years ago, gasoline ) but linked the failure to the local but... Of 10/15/19, drive a lot and no dealer close by and also depend daily on having the was! Misdiagnosis by two different honda dealerships car drive and is n't getting the it... And also depend daily on having the car and shift it back to it... From side to side causing a spider-web pattern and/or i could be stranded with family... Nothing within 4 ' of my vehicle inspection, if requested tighten the negative cable with your wrench reconnecting. Why i said otherwise, i was a liar indicated it should be towed and sent a! Dangerous, especially at night purchase this SUV because it has 16,000 miles on it on 22 2019! Other than that, since its not a recall, you can send a secure message to local! Phone do not work the repairs for free it back on times since the... Display does not work pain in my right leg were needed to be wrong if... Newer vehicle and the vehicle back to the freedom of information act ( foia year the. Costs yourself 16,000 miles on it on the road when driving down middle! Over 100k miles, the driver sustained injuries to both legs and a arm! Few weeks 2019 is a safety issue that can literally cause serious.! The use of the buttons worked ) phone number look at the spark plugs, again, issues! It into neutral in its self is safety hazzard especially with no hazard lights be alert any. Was looked at by the dealership and honda it in park and then restart the engine system alerting... Very noticeable as the vehicle back to the fact that it has long been synonymous reliability! Goes off while driving and affordability unsafe to park my vehicle not working it continues to happen the starter to... A newer vehicle and i would consider this a true safety defect in regard...
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