The customer stated she would call us back and rescheduleonce she felt better. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. Schedule an appointment with us today! Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. $673.54 is what I am owed and I want them to refund me for no services rendered . They did a good job. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. I contacted Parker and Sons and technician came out on 08/11/22. The SRP rebates were supposed to take out some of the price pain. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. Parker and sons offered a $1000 rebate through ********** which has never been provided . BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. Find out more about salaries and benefits at Parker & Sons. Laurie C. They started digging and then things just went downhill from there. . Read what our customers -- people just like you -- have to say about our products and services. Months, later, no rebates. Installation required creating a plumbing loop since this house was not built with one. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. Be warned. These are just a few examples: Dave at Parker and Sons came to my rescue. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. Be careful who you let inside your home. page 5. Stay up-to-date on current news, promotions, and industry tips. We also offer installation services for new equipment. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. Please let us know if there is anything else we can assist with as were always happy to help. Never said a word. I think a lot of people stick around because we make such good money. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. Cons Challenging to get quality leads and minimal commissions. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. I would have refused to pay for the inspection, but I just wanted him to leave already. Took advantage of my elderly parents! The only real downside is the company is understaffed. Add an outlet for a new TV and outlet in garage. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. He was absolutely correct. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. There must be Melvins manning the keyboards too. So many - HR department works so closely with everyone else that nothing is confidential. We also have a Tucson site. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. The quote was for $669, which was verbal, never provided in writing. Challenging to get quality leads and minimal commissions. The Parker & Sons per-job pricing structure is to blame. Parker & Sons were great !! Keep in mind this did not involve drywall or painting or adding a new junction box! Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. The new system was scheduled and installed within 24 hours !!! Learn more about Birdeye. Interactions with customer service as wells as the techs on site have always been easy and helpful. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. Very expensive, but nice units. Behavior contrary to these beliefs is not tolerated nor accepted. He helped me order what I needed, he gave me his cell so I could ask questions! Called owner today and left voicemail on cell phone, will continue to try and reach out. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. Stay up-to-date on current news, promotions, and industry tips. I had purchased a new faucet online myself. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. $300 would've been the right price. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . Fast service,made sure it was done the way I wanted it. Parker and Sons consumer reviews, complaints, customer service. The ** unit has never worked to cool house since the installment. My ac was out again last night due to another failed thermostat. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. The job got done as quickly as they could because it was a big big job. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Great service. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! We're having the work done for $600 from another company. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Their technician Josh is the absolute best!! These are just a few examples: Dave at Parker and Sons came to my rescue. . He was absolutely correct. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It goes against our guidelines to offer incentives for reviews. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 21 complaints closed in the last 12 months. Andrew did a great job replacing light fixtures in 2 bathrooms. Parker & Sons installed soft water for us in our home. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. So many - HR department works so closely with everyone else that nothing is confidential. Calling Parker & Sons was the best move I ever made. Customer service contacts and company information. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. Now the heating unit portion is not heating. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! Every time they come out to fix something and other things break. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. We could Not be happier and recommend them highly. They never stick to things - they make changes too much. Lastly, this guy was supposed to "have experience with Solar systems". Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Good company with some growing pains but they manage the best they can. Tech showed up 4pm on 12/18/2022. My electric bill was outrageous. I woke up with a rainstorm in my living room after a pipe burst upstairs. It cost $4000 for one guy to do a one day job. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. Need to schedule a repair? This refund will arrive at ******************************* home in a check form. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. I had to buy a new one! Parker & Sons is here to help! They do not value their customers. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. 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