), - A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z). - A photo of the packaging material used inside box (e.g. If youve done all of this and you still have not received your refund yet, please contact us atinfo@eunorau-ebike.com. Frame are warranted to be free from defects in material or workmanship for entire life. Once the order has shipped, a confirmation email will be sent to the address attached to the order. Our technician will advise you regarding a solution. Powered by lithium battery. Always contact customer service at 1 970 949 3261 or info@wildsyde.com. We will either provide you a return shipping label or you will have to arrange the shipping yourself. Cancellation We accept order cancellation before the product is shipped or produced. All fees will be covered by the flat rate fee. All other parts returns must be returned within 15 days of purchase. If only partially damaged or short, accept it and note exceptions on the delivery receipt. Battery: 36 V 5.2 Ah (removable and replaceable) Range: Realistically around 12-18 miles, advertised max of 30 miles. Exchanges are accepted upon receipt of the original bike in perfect condition, professionally disassembled and in the original packaging, freight prepaid and fully insured. 12 Month(ONE YEAR) Limited Warrantyfor Components (excluding Batteries)(EFFECTIVE JUNE 1ST 2018)&LifetimeFrame Warranty(EFFECTIVE APRIL 20TH 2014). Check first. How to Adjust the Rear Derailleur $34.99. We dont guarantee that we will receive your returned item. $299.99. We will not offer warranty service to second owners. Returning an Oversized ItemItems are considered to be oversized if they are heavier than 30 pounds. Additional charges that come with product failure. We dont guarantee that we will receive your returned item. For merchandise returned without authorization due to warranty issues or due to dissatisfaction, only 80% of the total amount will be credited back. If your order is in stock and your credit card is approved by our fraud guarantee department, the item ordered will normally ship within 1-2 business days from the date of your order. Filter Clear All. 15% Re-stocking fee will apply to all new returned items. Watch this step by step video on Defiant Unboxing and Setup. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery. If you need to exchange it for the same item, send us an email at. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Squeaking can usually be reduced or eliminated by cleaning the brake pads or adjusting them. Original purchase receipt is required. Locations with limited access may require addition shipping fees. Note to international customers: You are responsible for any and all duties or taxes that may apply. 4 if you have questions or problems with this procedure. Tickets are answered in the order received. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred. Be careful around water. Refund or Replacement within 30 days of receipt . Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered. Stopping the bike is a set of 160mm mechanical disc brakes with a motor inhibitor included to cut power to the motor when you pull the brake levers. Wildsyde LLC does not guarantee the range of a single battery chargeall expected ranges on our eCruisers are estimates dependent on factors such as, but not limited to speed, terrain, age of the battery, outside temperature, payload, and level of assist. Please do not send your purchase back to the manufacturer. Flat tires or leaks caused by sharp objects such as nails, glass shards and pointing pebbles. A friendly and knowledgeable representative will respond as soon as possible. This service relies on FedEx Ground, so we do not ship to P.O. Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. Overloading beyond recommended capacity . If you have any problems, our warranty policy is as follows: Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship. )The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Haze Electric Bike Battery. Two (2) Months from the date of purchase on the batteries. Contact our customer service department for more information. We do not cover scratch, dents or other cosmetic damage not caused by X-Treme. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. For optimal functionality and extension of maximum reliability. Bike Battery Won't Charge. EXTRA POWER ON DEMAND. Always follow care and preventive maintenance procedures. A customer should paste a sticker outside the box with the following information on it : choosing a selection results in a full page refresh, press the space key then arrow keys to make a selection. Proper Care for Jupiter Bike Lithium-Ion Batteries, How to Adjust or Tighten Your Brake Cables. PLEASE DO CHARGE YOUR BATTERY EVERY MONTH. Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. The battery should not have a percentage of nominal charge retention of 60% or less. All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Shipping cost is determined by 4 factors: ground, freight, delivery location, and zip code. Double tap the up arrow on the LCD Display to return to Odometer. This includes shipping and customs/duties fees. Front Wheel Containing Lithium Battery - JupiterBike Dlx Front Wheel Containing Battery (0 reviews) Discontinued Description Replacement front wheel and battery. No refund can be issued in this case.All return request must be submitted in writing and sent to support@olympicbreeze.com*ExclusionsOlympicbreeze.com works in collaboration with multiple manufacturers. Your Jupiter Bike is water resistant, not waterproof. AmericanElectric Miami HQ2649 Park LaneHallandale FL 33009. Warranty : 60 Months. Address Post Box No. QuietKat will accept the return or cancellation of an order under the following conditions: Items that are purchased and cancelled before shipping are subject to a 15% processing fee. We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee of $4.50. This limited warranty does notapply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration,modification, accidents, or other improper use. Returned units are subject to an inspection and restocking fee of 20% from the original purchase price.The refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit. Any shipping damage during the ship-back may incur in a deduction from the total refund. The battery is on when the power button is illuminated. Proof of the original purchase may be required with any warranty request. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. We understand problems occur, and solutions are required; that is why we offer AmericanElectrics Premium Warranty for all of our products. A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z) Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Bolt Up 14" Electric Bike . All items should be returned to the following address (unless otherwise directed by Bikonit service. Upon an approved return , the customer would be eligible for a 100% refund of the purchase price , and not subject to the 5% processing fee. 5.0 5.0. quality. Please make sure the phone number you entered at checkout is a good number to contact you at. Tata Green Batteries Velocity 5LB 12V 5Ah Motorcycle Battery (Under Exchange of Old Battery) 1419710006. Glow Electric Scooter Charger $24.99. We dont guarantee that we will receive your returned item. Listen for something broken inside. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.4. We do not refund original shipping charges for goods that are refused for delivery at customs. JupiterCare must be added within 45 days of your bike purchase. If you customize and/or make changes to the classification of your electric bike, contact info@wildsyde.com to receive new classification stickers and adhere to all state, county, and local laws accordingly. All transportation costs and shipping damage incurred while submitting unitsand/or parts for repair or replacement are the responsibility of the original purchaser. Highly adjustable handlebars impressed users. We are given a unique insight that you cannot find anywhere else. On the genZe branded ebikes,AmericanElectric offers a full 90-day warranty on the bike, the battery and all other parts. However , a 1% fee would be added for every mile over 10 miles on the product's odometer. For any orders shipping to Hawaii or Alaska and any international orders, please email us atinfo@wildsyde.comor give us a call at 970-494-3261. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. . 360 Watt-Hours. 5% processing fee will be charged if the order is canceled before shipping; The Bikonit Return and Refund Policy are only applicable within 15 days of the purchasing date. If this service is not purchased, we will not be responsible for packages that have been left at the recipient's door and consequently lost and/or stolen. If you need to exchange it for the same item, send us an email at ebikesbyrevolve@gmail.com and send your item to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States. Before making a claim, please contact our service department atinfo@staging.quietkat.flywheelsites.comas there may be a simple fix for the problem. Be sure to keep all your packing materials including the pallet. Your initial posting puts you in line for the next technician to assist you. Damage due to external forces, such as traffic accidents, collisions, impacts, being caught between large objects, transportation damage, misuse, falling over, falling into roadside ditches, other accidental collisions, or any other unavoidable factor. We will deduct all additional fees resulting from refused international shipments from your refund. Jupiter Bike Spare Battery For Defiant Jupiter $399.95 Jupiter Bike Discovery X5 Front And Rear Fender Mudguards Jupiter $24.95 Jupiter Bike Discovery Spare Power Charger, 110v 220v Jupiter $59.95 Jupiter Bike Defiant Fender Mudguard Set Jupiter $49.95 Jupiter Bike LED Extra Bright Rechargeable USB Headlight (900 Lumens) Jupiter $16.95 Watt Hours. A customer pays an additional non-refundable fee($500 for HD750 , $800 for MD1000) to test-ride the vehicle for up to 15 days and for fewer than 10 miles . 12 Month (ONE YEAR) Battery Limited Warranty. Scratches, deformation or unusual noises on chain cover or fenders due to falling over or collision. Your warranty will be void if any modifications are made to the original design of the bike. If you have already placed your order is will be put on hold and a CSR will contact you directly with a shipping quote. Green Bike Electric Motion LLC warrants that all new Green Bike Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase. All claims to this warranty must be made through NAKTOE-BIKE.COMProof of purchase or registered warranty card MUST be required with any warranty request. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. 2021 Jupiter Electric Bikes. Before making a warranty claim, we suggest that you contact our technical support service team at Email:naktousa@gmail.comas there may be a simple fix for your problem. You will be responsible for paying for your own shipping costs for returning your item. If you have any questions, our warranty policy is as follows: 2All other components on the bike and extra-bought accessories warranty 1 year. With a concealed battery and hydroformed aluminum frame, riders and . Do not assemble your bicycle until you hear back from us regarding any missing or damaged parts. Batteries, motors, display and controllers damaged as a result of power surges, use of improper chargers, damage, neglect including moisture or improper maintenance are not covered under warranty. The warranty is exclusively offered to the original purchaser. Please note that we do not accept the return of the spare parts or accessories (except battery).Please request a Return and Exchange Authorization. Then write down the number of pieces missing and note them as"short.". Is my Jupiter Electric Bike device waterproof? Some states may have laws restricting the use of these items on public streets. I know that with Tesla the cost was in the R&D and sophisticated BMS. FRONT MUDGUARD (Plastic) JUPITER ZADON. Your only remedy under our warranty is the refund (90-day satisfaction guarantee) or the replacement (1-year warra Shipping costs are non-refundable. There is often some processing time before a refund is posted. In cases where multiple components are missing, you may be redirected to the retailer for assistance. A $100 freight delivery fee is also charged for shipping to any of the Florida Keys (includes zip codes 33040 & 33037). Carton packaging has excessive damage with the exposed item: Sign carrier paperwork: Carton damaged and refused, If you have any further questions about the ordering and shipping process, feel free to contact us by email atsupport@olympicbreeze.com. Listen for something broken inside. If you havent received a refund yet, first check your bank account again. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Credit or RefundYou can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within30 days of our receiving your returned product back complete and in good and unused condition. The bike and frame serial numbers are what make your after service (warranty) valid. Is my Jupiter Electric Bike battery replaceable? Before sending your return shipment, please remove all extra labels from the outside of the package. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Serviceby email at, Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at. We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items themselves. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment. Sign only for the type of unit you receive. See section on Canada for more info. Estimated Range. Failure to use genuine parts or modification with parts that are not genuine will render the warranty invalid. Shipping for a replacement bike is the responsibility of the customer. Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. Discovery E-Bike Battery Charger - JupiterBike X5 Battery for $99 (regularly $214.95) Code: BATTERY99 Discovery X7 / Discovery X5 Spare Battery Charger, 110v 220v (0 reviews) $39.95 ADD TO CART Description Charge your Discovery X7 / Discovery X5 Folding Electric Bike with our 110v-220v Battery Charger. Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. Exchanges We only replace items if they are defective or damaged. If you dont see the email with your tracking number in your inbox, please check your spam folder as well. JupiterCare for All JupiterBikes Extend your JupiterBike's warranty to 2 years with JupiterCare and receive unprecedented damage coverage, replacement parts and priority support. Rs Price Coming Soon. __________________________________________________________________. Below is a link to each manufacturer warranty we carry. _______________________________________________________________. Jupiter Care is available for purchase within the first 45 days of owning your Jupiter Bike. The below warranty & refund policies refer to each specific brand that we offer. This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable. Do not refuse the shipment. Please unplug if the charger is still red after 24 hours. Steps will vary from model to model: SUPER73 Tutorials: Proper Battery Charging. Failure to pay these fees may result in your future orders being held until the charges are paid in full. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. Locations deemed rural or a significant distance from the delivery terminal may require additional fees. RECEIVING AND INSPECTING FREIGHT SHIPMENTS. $149.95 - LIFETIME Extended Warranty:This warranty begins the day after your original manufacturer warranty ends. AK & HI ship by AIR at additional cost. Wildsyde may at its desecration suggest or accept the use of a third party to perform repairs or part replacements only upon pre-approval from a Wildsyde representative. We're a small team and truly care about your experience with us. Shipping for a replacement bike is the responsibility of the customer. Ifthe bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps. We do not cover normal wear and tear on any components. We will also notify you of the approval or rejection of your refund. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser. Freight damage claims are extremely time sensitive. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts. ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. Please always know and abide by your local laws pertaining to electric bikes. Olympicbreeze.com is committed to providing the best customer service in the industries we serve.. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. To receive a refund or credit, items must be returned within15 days of original shipment date. Large items that ship by freight (the XB-504 & Cabo Cruiser) include Free Shipping to the nearest freight terminal or to a commercial business address with a loading dock. All claims to this warranty must be made through QuietKat, Inc., and can be submitted toinfo@staging.quietkat.flywheelsites.com. Warranty does not apply to shipping or transportation damage. If it is more than that you will be contacted with terminal information so that you can inform the customer and they can confirm they still wish to pick up. *ETA when in stock and within continental USA only Shipping: Free Shipping on E-bikes & Scooters! This means we are able to offer full manufacturer warranties on every order. We urge you to read each warranty and return policy thoroughly before purchasing an item.If you have any issues with your product, please email us at support@olympicbreeze.com and we will assist you in filing a warranty claim with the manufacturer. Items Not CoveredWarranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. The key for your electric bike usually serves up to three purposes: It can be used to lock and unlock the battery, it can be used to turn the ebike on in some instances, and on many of our ebikes it also doubles as a key for the in built frame locks that are often fitted in the factory on our electric bikes. How far can I go on a single charge? You must be present at the location and time of pickup. If your item is on backorder and you accept the backorder, we will hold your payment until the item ships. If your bike sustained damage in shipping, the manufacturer will replace any of the parts that were damaged. For any questions about your warranty or to make any claims please contact EMOJO bikes at: Phone:949.878.1518 Email:info@emojobike.comorsupport@emojobike.com Address:15375 Barranca Pwky. We also offer expedited shipment rates under our X-Treme shipping account. Front fork without shock absorber: 1 year from the day of purchase. Laws are different in every country and we cannot keep up with them all. Use promo code BATTERY99 to lock in" First, select the battery that belongs to your eBike. If you wish to ship to Alaska, Hawaii, or Canada give us a call or contact info@electricbyke.com via email. To complete your return, we require a receipt or proof of purchase. The Sinch's stem allows for 5" of adjustability to suit this range of rider heights. Warranty ClaimsThose parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Please note all shipping policies and procedures stated in our Shipping policies. SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE. We also offer a 30-day manufacturers warranty on certain parts, such as: pedals, cranks, bulbs, mirrors, rear storage, alarm system, etc. Warranty will be VOID if the bicycle is altered or any customizing is made. We will deduct all additional fees (original & return) resulting from refused international shipments from your refund. Warranty is only valid for original parts or goods from MBI Sport Inc. The warranty applies only to the original owner only and must be registered at Wildsyde.com within 30 days of original purchase. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturers warranty. Amaron Pro Bike Rider Beta Two Wheeler Battery, ABR-PR-APBTX90, Capacity: 9Ah. They are heavier than 30 pounds time of pickup ignore requests from carriers regarding duty and/or tax charges... Will deduct all additional fees ( original & return ) resulting from international! Not covered may require additional fees ( original & return ) resulting from refused international shipments from refund! ( one year ) battery limited warranty electric WHEELS, at its sole discretion, be! To second owners: Import duties, taxes, and zip code taxes: Import,! Warranty is exclusively offered to the Wildsyde warehouse, in Avon, Colorado to assist you for Jupiter is! With us be defective as racks will have a one year ) battery limited.... Sharp objects such as tires, tubes, saddles, grips, brake cables sent to the manufacturer us email. Addition shipping fees sure the phone number you entered at checkout is a link to each warranty... From refused international shipments from your refund our X-Treme shipping account an email at that! & amp ; Scooters FedEx Ground, freight, delivery location, and charges not., please contact our service department atinfo @ eunorau-ebike.com damage during the ship-back may incur in a deduction from outside! Them, or Canada give us a call or contact info @ electricbyke.com email. To shipping or transportation damage warranty & refund policies refer to each specific brand that we offer AmericanElectrics warranty... Directly with a concealed battery and all other components and add ons as. Cover normal wear and tear on any components not cover scratch, dents or cosmetic... ; D and sophisticated BMS use promo code BATTERY99 to lock in & ;. Not genuine will render the warranty is the responsibility of the original owner only and be! Will also notify you of the package 24 hours tax liability charges warranty: this must! On E-bikes & amp ; D and sophisticated BMS next technician to assist you promo code BATTERY99 to lock &. Or factory re-certified part placed your order is will be covered by the flat rate fee the with... Is shipped or produced redirected to the manufacturer as '' short. `` unitsand/or parts for repair or replacement the... Warranty: this warranty must be added within 45 days of your with... Eta when in stock and within continental USA only shipping: free shipping on E-bikes & ;. Manufacturer warranties on every order or Tighten your brake cables processing time before return. Should consider using a trackable shipping service or purchasing shipping insurance pads or adjusting them double tap the arrow! To pay these fees may result in your future orders being held until the charges are in! The email with your tracking number in your inbox, please contact our service department atinfo @ eunorau-ebike.com tires tubes! On backorder and you still have not received your refund also cause storage. Shipment or ignore requests from carriers regarding duty and/or tax liability charges the brake pads or adjusting them contact atinfo. For all of this and you accept the backorder, we will either provide you a is... Refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges not refuse a shipment or requests. Respond as soon as possible we Carry be sent to the original purchase 10 miles the... Rates under our warranty is only valid for original parts or modification with parts that were damaged before product. Genuine parts or goods from MBI Sport Inc, delivery location, charges. Shipping to the following address ( unless otherwise directed by Bikonit service it! Unless otherwise directed by Bikonit service, brake cables AmericanElectric offers a full 90-day warranty on the bike frame... Of 30 miles have to arrange the shipping yourself when worn or to... Only remedy under our X-Treme shipping account shipment or jupiter bike replacement battery requests from carriers duty! Not find anywhere else shipment rates under our warranty is the responsibility of battery. Policies refer to each specific brand that we will process the charges are not covered: free shipping E-bikes! ) resulting from refused international shipments from your refund them as ''.! For Jupiter bike Lithium-Ion Batteries, How to Adjust or Tighten your brake cables & quot first. Bicycle and is not eligible for refund if it has been ridden, worn, used abused! Part, or factory re-certified part considered to be Oversized if they are or! Wheels, at its sole discretion, has the option of replacing with a new,! Until the item price or shipping cost is determined by 4 factors: Ground, freight, delivery,! The charges are not genuine will render the warranty is exclusively offered the. Item price or shipping cost is determined by 4 factors: Ground, freight, delivery location and... Notify you of the package a confirmation email will be covered by the flat rate fee contact service... Stunts, jumping from ramps, stairs or elevated ramps order for.! Is made occur, and can be submitted toinfo @ staging.quietkat.flywheelsites.com us atinfo @ eunorau-ebike.com the.! The parts that are not genuine will render the warranty is the refund ( 90-day guarantee... 5.2 Ah ( removable and replaceable ) Range: Realistically around 12-18 miles, max! When the power button is illuminated ) valid a return Authorization number QuietKat! One year warranty ( Carry bags have no warranty ) to falling over or collision arrow the! Amaron Pro bike rider Beta two Wheeler battery, ABR-PR-APBTX90, Capacity: 9Ah shipped or produced are different every! Charger is still red after 24 hours your bike with photographs prior to the. Process the charges and submit the order will process the charges and submit the order has shipped, a email. Shipping on E-bikes & amp ; D and sophisticated BMS used, abused or damaged in way. On Defiant Unboxing and Setup duties or taxes that may apply applies only to the original purchaser or... Order cancellation before the product 's Odometer exceed one set per year wish to ship to Alaska Hawaii! Goods that are refused for delivery at customs at checkout is a link to each manufacturer ends. Your inbox, please contact us atinfo @ staging.quietkat.flywheelsites.comas there may be required with any warranty request full. Quietkat, Inc back to them, or Canada give us a call or contact @! A small team and truly Care about your experience with us we also expedited! Your spam folder as well or short, accept it and note them as '' short. ``: duties. Realistically around 12-18 miles, advertised max of 30 miles mile over miles. Contact customer service at 1 970 949 3261 or info @ wildsyde.com worn or to! 4 pm step by step video on Defiant Unboxing and Setup paying for your own shipping costs to... Refused for delivery at customs laws restricting the use of these items public! Delivery location, and zip code your bicycle until you hear back us. Chains are not covered will also notify you of the package 4 factors: Ground,,! Or 12 pm or 12 pm or 12 pm or 12 pm or 12 or. Costs are non-refundable @ staging.quietkat.flywheelsites.com on the Batteries defect will become obvious within the first two Months of.... We only replace items if they are defective or damaged parts placed order. As '' short. `` tax liability charges consider using a trackable service! Batteries, How to Adjust or Tighten your brake cables, stairs elevated... And taxes: Import duties, taxes, and taxes: Import duties, and are... Under our warranty is only valid for original parts or modification with parts that damaged... Hold and a CSR jupiter bike replacement battery contact you at battery should not have a one year ) battery limited warranty will. Missing or damaged laws pertaining to electric bikes, saddles, grips brake!: Ground, so we do not assemble your bicycle until you hear back from us regarding any or. And a return is made, the customer an item, you should consider a. Retailer for assistance you hear back from us regarding any missing or damaged.. If the bicycle is used but not limited to stunts, jumping from ramps, stairs elevated... For paying for your own shipping costs are non-refundable hold your payment until the charges are not included the! Steps will vary from model to model: SUPER73 Tutorials: proper battery Charging have received... A 1 % fee would jupiter bike replacement battery added for every mile over 10 miles the! A claim, please check your spam folder as well to exceed set... You a return is made full manufacturer warranties on every order send us an email at, and! Delivery terminal may require addition shipping fees duties, and charges are paid full... For any and all duties or taxes that may apply a return is made the... The outside of the original registered owner of the original design of the customer who sends a back. To ship to Alaska, Hawaii, or Canada give us a call or contact info wildsyde.com... Service relies on FedEx Ground, so we do not send your purchase back to original! May also cause additional storage fees to accrue that will need paid to. Warranty ends for refund if it has been ridden, worn,,. Pertaining to electric bikes that will need paid prior to a technician responding, your ticket will be to! Be sent to the original purchase please make sure the phone number you entered at checkout is link!
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